ITIL Glossary/ ITIL Terms B

ITIL Glossary:
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)

ITIL Glossary Terms

The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]

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ITIL Terms starting with B

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For quick access, all ITIL terms and definitions starting with "B" are listed below.

Please click on one of the terms to see its definition.

 

• Baseline
• Budget Allocation
• Budget Request
• Business Capacity Management
• Business Continuity Strategy
• Business Impact and Risk Analysis
• Business Planning Information
• Business Relationship Management
• Business Relationship Manager

 

Definitions

Baseline

• An ITSM can be used as a starting point to measure the effectiveness of a Service Improvement Plan
• A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
• A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.

Budget Allocation

• A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change.
• → ITIL processes, ITIL Service Strategy > Financial Management

Budget Request

• A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change.
• An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management.
• → ITIL processes, ITIL Service Strategy > Financial Management

Business Capacity Management

• → ITIL sub-process, Business Capacity Management

Business Continuity Strategy

• An outline of the approach to ensure the continuity of Vital Business Functions in the case of disaster events.
• The Business Continuity Strategy is prepared by the business and serves as a starting point for producing the IT Service Continuity Strategy.
• → ITIL processes, ITIL Service Design > IT Service Continuity Management

Business Impact and Risk Analysis

• Business Impact Analysis (BIA) and Risk Analysis are concepts associated with Risk Management.
• Their ultimate goal is to identify which risks must be managed and addressed by risk mitigation measures.
• → ITIL processes, ITIL Service Design > Risk Management

Business Planning Information

• Business Planning Information includes important input from clients and external service providers, especially for devising the Service Strategy and looking for ways to improve services.
• This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes.
• This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
• → ITIL processes, ITIL Service Strategy > Strategy Management for IT Services

Business Relationship Management

• → ITIL processes, ITIL Service Strategy > Business Relationship Management

Business Relationship Manager

• → Roles within ITIL, Business Relationship Manager
• The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
• The Business Relationship Manager works closely with the Service Level Manager.
• The Business Relationship Manager has been introduced as a new role in ITIL 2011.

 

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Notes

[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.

   

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