ITIL Glossary/ ITIL Terms B
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All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
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ITIL Terms starting with B
For quick access, all ITIL terms and definitions starting with "B" are listed below.
Please click on one of the terms to see its definition.
- Baseline
- Budget Allocation
- Budget Request
- Business Capacity Management
- Business Continuity Strategy
- Business Impact and Risk Analysis
- Business Planning Information
- Business Relationship Management
- Business Relationship Manager
Definitions
Baseline
- An ITSM can be used as a starting point to measure the effectiveness of a Service Improvement Plan
- A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
- A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.
Budget Allocation
- A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change.
- → ITIL processes, ITIL Service Strategy > Financial Management
Budget Request
- A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change.
- An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management.
- → ITIL processes, ITIL Service Strategy > Financial Management
Business Capacity Management
- → ITIL sub-prozess, Business Capacity Management
Business Continuity Strategy
- An outline of the approach to ensure the continuity of Vital Business Functions in the case of disaster events.
- The Business Continuity Strategy is prepared by the business and serves as a starting point for producing the IT Service Continuity Strategy.
- → ITIL processes, ITIL Service Design > IT Service Continuity Management
Business Impact and Risk Analysis
- Business Impact Analysis (BIA) and Risk Analysis are concepts associated with Risk Management.
- Their ultimate goal is to identify which risks must be managed and addressed by risk mitigation measures.
- → ITIL processes, ITIL Service Design > Risk Management
Business Planning Information
- Business Planning Information includes important input from clients and external service providers, especially for devising the Service Strategy and looking for ways to improve services.
- This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes.
- This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
- → ITIL processes, ITIL Service Strategy > Strategy Management for IT Services
Business Relationship Management
- → ITIL processes, ITIL Service Strategy > Business Relationship Management
Business Relationship Manager
- → Roles within ITIL, Business Relationship Manager
- The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
- The Business Relationship Manager works closely with the Service Level Manager.
- The Business Relationship Manager has been introduced as a new role in ITIL 2011.
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
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