ITIL-Checklists: Difference between revisions
(Streamlined introductory text.) |
No edit summary |
||
| Line 27: | Line 27: | ||
<meta name="twitter:description" content="This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. They can also serve as guidelines which are helpful during process execution. There are now 102 officially licensed checklists contained in our ITIL-compliant Reference Process Model, [...]"> | <meta name="twitter:description" content="This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. They can also serve as guidelines which are helpful during process execution. There are now 102 officially licensed checklists contained in our ITIL-compliant Reference Process Model, [...]"> | ||
<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/4/4f/Itil-templates.jpg"> | <meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/4/4f/Itil-templates.jpg"> | ||
<meta name="twitter:image:alt" content="Free ITIL templates and checklists - officially ITIL licensed (APMG). Most popular ITIL templates: incident record, service portfolio, RFC template, checklist CMS/CMDB. Templates and checklists per ITIL process: service strategy, service design, service transition, service operation and CSI."> | <meta name="twitter:image:alt" content="Free ITIL templates and checklists - officially ITIL licensed (AXELOS / APMG). Most popular ITIL templates: incident record, service portfolio, RFC template, checklist CMS/CMDB. Templates and checklists per ITIL process: service strategy, service design, service transition, service operation and CSI."> | ||
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" /> | <link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" /> | ||
</itpmch> | </itpmch> | ||
| Line 62: | Line 62: | ||
<p id="ITIL_2011_Templates"></p> | <p id="ITIL_2011_Templates"></p> | ||
The ''ITIL templates'' provided here were submitted to an official review by [ | The ''ITIL templates'' provided here were submitted to an official review by [https://www.axelos.com/ AXELOS]; they are thus ''officially ITIL® licensed''. | ||
<imagemap> | <imagemap> | ||
Image:Templates-itil-2011.jpg|right|[[#ITIL_Templates|ITIL templates & document templates (free)]]|375px|thumb|alt=ITIL 2011 Templates - Free ITIL templates and checklists, ITIL 2011 licensed. | Image:Templates-itil-2011.jpg|right|[[#ITIL_Templates|ITIL templates & document templates (free)]]|375px|thumb|alt=ITIL 2011 Templates - Free ITIL templates and checklists, ITIL 2011 licensed. | ||
| Line 236: | Line 236: | ||
<meta itemprop="dateCreated" content="2016-12-10" /> | <meta itemprop="dateCreated" content="2016-12-10" /> | ||
<meta itemprop="datePublished" content="2016-12-10" /> | <meta itemprop="datePublished" content="2016-12-10" /> | ||
<meta itemprop="dateModified" content=" | <meta itemprop="dateModified" content="2019-10-05" /> | ||
<meta itemprop="width" content="608" /> | <meta itemprop="width" content="608" /> | ||
<meta itemprop="height" content="1774" /> | <meta itemprop="height" content="1774" /> | ||
| Line 245: | Line 245: | ||
<img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://wiki.en.it-processmaps.com/images/thumb/0/00/Itil-templates-infographic.jpg/205px-Itil-templates-infographic.jpg" width="205" height="598" title="Infographic: ITIL Templates" alt="Infographic: ITIL document templates and ITIL checklists." /></a></div></html> | <img itemprop="thumbnailUrl" style="margin:5px 0px 30px 30px; float:right;" src="https://wiki.en.it-processmaps.com/images/thumb/0/00/Itil-templates-infographic.jpg/205px-Itil-templates-infographic.jpg" width="205" height="598" title="Infographic: ITIL Templates" alt="Infographic: ITIL document templates and ITIL checklists." /></a></div></html> | ||
[[Media:Itil-templates-infographic.jpg|Click to view the full 'ITIL Templates' infographic]] (608 x 1774 px). | |||
<p> </p> | <p> </p> | ||
Revision as of 17:38, 5 October 2019
The ITIL templates (ITIL document templates) provided here can be used as checklists for the various documents and records created as outputs from the ITIL processes.
Our ITIL-compliant Reference Process Model contains 102 officially licensed checklists, and the most popular ITIL templates are available for download here in our ITIL Wiki.
ITIL Templates
The ITIL templates provided here were submitted to an official review by AXELOS; they are thus officially ITIL® licensed.
ITIL Service Strategy Templates
ITIL Service Design Templates
- Service Level Agreement/ Operational Level Agreement (SLA OLA)
- Service Design Package (SDP)
- Capacity Plan
- Underpinning Contract (UC)
ITIL Service Transition Templates
ITIL Service Operation Templates
ITIL CSI Templates
Most popular ITIL Templates
These are the most popular, officially licensed ITIL templates and checklists:
Incident Record Template
An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.
The Incident Record template explains the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.
Service Portfolio Template
Are you looking for a Service Portfolio template? Our checklist will help you to get started:
The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, and retired services. This template lists the tyypical items the Service Portfolio should include:
→ Details: Service Portfolio ...
Request for Change (RFC)
A Request for Change is formal request for the implementation of a Change. An RFC, specifying the details of a proposed Change, must be submitted to Change Management for every non-standard Change. The RFC template explains what information is typically contained in an RFC.
Checklist CMS/ CMDB
The CMS/ CMDB template explains the concept of the Configuration Model. It highlights which information is typically held in the Configuration Management System (CMS) or in Configuration Management Databases (CMDBs) to describe Configuration Items (CIs).
Templates per ITIL Process
If you are looking for a set of free ITIL templates, here's a basic collection of templates and checklists from our ITIL Process Map:
Incident Management / Service Desk
- Checklist Incident Record
- Checklist Incident Priority
- Checklist Initial Analysis of an Incident
- Checklist Incident Escalation
- Checklist Closure of an Incident
- Checklist Incident Report
Problem Management
- Checklist Problem Record
- Checklist Problem Priority
- Checklist Closure of a Problem
- Checklist Problem Report
Change Management
- Checklist Request for Change RFC
- Checklist Change Record
- Checklist Change Classification
- Checklist CAB Agenda
- Checklist Forward Schedule of Changes (FSC)
- Checklist Post Implementation Review (PIR)
Release Management
Configuration Management
Design Coordination
Service Level Management
- Checklist SLA OLA
- Checklist Service Level Requirements (SLR)
- Checklist Service Specification Sheet
- Checklist Service Catalogue
- Checklist Service Level Report
- Checklist Protocol SLA Review
- Checklist Service Quality Plan (SQP)
Capacity Management
Availability Management
IT Service Continuity Management
- Checklist ITSCM Risk Analysis
- Checklist IT Service Continuity Plan
- Checklist ITSCM Report
- Checklist Emergency Plan
- Checklist Protocol Disaster Practice
Supplier Management
Financial Management
Service Portfolio Management
Service Review
Definition of CSI Initiatives
Infographic
Click to view the full 'ITIL Templates' infographic (608 x 1774 px).
Notes
Trademarks: [1] ITIL® and IT Infrastructure Library® are registered trade marks of AXELOS Limited.
Is based on: ITIL checklists and document templates from the ITIL Process Map
By: Stefan Kempter 
, IT Process Maps.
ITIL Templates › Most popular ITIL Templates › Templates per ITIL Process
