ITIL Glossary/ ITIL Terms M: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_M#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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==ITIL Terms starting with <big>M</big>== | ===ITIL Terms starting with <big>M</big>=== | ||
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For quick access, all ITIL terms and definitions starting with "M" are listed below. | For quick access, all ITIL terms and definitions starting with "M" are listed below. | ||
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* [[#Maintenance Plan/ SOP|Maintenance Plan/ SOP]] | *[[#Maintenance Plan/ SOP|Maintenance Plan/ SOP]] | ||
* [[#Major Incident Review|Major Incident Review]] | *[[#Major Incident Review|Major Incident Review]] | ||
* [[#Major Incident Team|Major Incident Team]] | *[[#Major Incident Team|Major Incident Team]] | ||
* [[#Major Problem Review|Major Problem Review]] | *[[#Major Problem Review|Major Problem Review]] | ||
* [[#Minor Change|Minor Change]] | *[[#Minor Change|Minor Change]] | ||
* [[#Monitoring of CSI Initiatives|Monitoring of CSI Initiatives]] | *[[#Monitoring of CSI Initiatives|Monitoring of CSI Initiatives]] | ||
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====Maintenance Plan/ SOP==== | ====Maintenance Plan/ SOP==== | ||
* A plan produced by [[Availability Management]] to define frequency and scope of preventative maintenance for service-critical applications and infrastructure components under control of [[Availability Management]]. | *A plan produced by [[Availability Management]] to define frequency and scope of preventative maintenance for service-critical applications and infrastructure components under control of [[Availability Management]]. | ||
* Maintenance Plans are sometimes known as Standard Operating Procedures. | *Maintenance Plans are sometimes known as Standard Operating Procedures. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Availability Management]] | ||
====Major Incident==== | ====Major Incident==== | ||
* Major Incidents cause serious interruptions of business activities and must be solved with greater urgency. | *Major Incidents cause serious interruptions of business activities and must be solved with greater urgency. | ||
* → [[Checklist Incident Priority#Major Incidents - Key Characteristics|Checklist Incident Priority: Major Incidents]] | *→ [[Checklist Incident Priority#Major Incidents - Key Characteristics|Checklist Incident Priority: Major Incidents]] | ||
====Major Incident Review==== | ====Major Incident Review==== | ||
* A Major Incident Review takes place after a Major Incident has occurred. | *A Major Incident Review takes place after a Major Incident has occurred. | ||
* The review documents the Incident's underlying causes (if known) and the complete resolution history, and identifies opportunities for improving the handling of future Major Incidents. | *The review documents the Incident's underlying causes (if known) and the complete resolution history, and identifies opportunities for improving the handling of future Major Incidents. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Incident Management]] | ||
====Major Incident Team==== | ====Major Incident Team==== | ||
* → Roles within ITIL, [[ITIL Roles#Major Incident Team|Major Incident Team]] | *→ Roles within ITIL, [[ITIL Roles#Major Incident Team|Major Incident Team]] | ||
* A dynamically established team of IT managers and technical experts, usually under the leadership of the Incident Manager, formulated to concentrate on the resolution of a Major Incident. | *A dynamically established team of IT managers and technical experts, usually under the leadership of the Incident Manager, formulated to concentrate on the resolution of a Major Incident. | ||
====Major Problem Review==== | ====Major Problem Review==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Problem Management#Major Problem Review|Major Problem Review]] | ||
====Minor Change==== | ====Minor Change==== | ||
* → ITIL sub- | *→ ITIL sub-process, [[Change Management#Minor-Change-Deployment-ITIL|Minor Change Deployment]] | ||
====Monitoring of CSI Initiatives==== | ====Monitoring of CSI Initiatives==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[CSI Monitoring|Monitoring of CSI Initiatives]] | ||
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Revision as of 13:13, 28 November 2014
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with M
For quick access, all ITIL terms and definitions starting with "M" are listed below.
Please click on one of the terms to see its definition.
- Maintenance Plan/ SOP
- Major Incident Review
- Major Incident Team
- Major Problem Review
- Minor Change
- Monitoring of CSI Initiatives
Definitions
Maintenance Plan/ SOP
- A plan produced by Availability Management to define frequency and scope of preventative maintenance for service-critical applications and infrastructure components under control of Availability Management.
- Maintenance Plans are sometimes known as Standard Operating Procedures.
- → ITIL processes, ITIL Service Design > Availability Management
Major Incident
- Major Incidents cause serious interruptions of business activities and must be solved with greater urgency.
- → Checklist Incident Priority: Major Incidents
Major Incident Review
- A Major Incident Review takes place after a Major Incident has occurred.
- The review documents the Incident's underlying causes (if known) and the complete resolution history, and identifies opportunities for improving the handling of future Major Incidents.
- → ITIL processes, ITIL Service Operation > Incident Management
Major Incident Team
- → Roles within ITIL, Major Incident Team
- A dynamically established team of IT managers and technical experts, usually under the leadership of the Incident Manager, formulated to concentrate on the resolution of a Major Incident.
Major Problem Review
- → ITIL sub-process, Major Problem Review
Minor Change
- → ITIL sub-process, Minor Change Deployment
Monitoring of CSI Initiatives
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Monitoring of CSI Initiatives
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with M
