ITIL Glossary/ ITIL Terms K: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_K#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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==ITIL Terms starting with <big>K</big>== | ===ITIL Terms starting with <big>K</big>=== | ||
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For quick access, all ITIL terms and definitions starting with "K" are listed below. | For quick access, all ITIL terms and definitions starting with "K" are listed below. | ||
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* [[#Key Performance Indicator (KPI)|Key Performance Indicator (KPI)]] | *[[#Key Performance Indicator (KPI)|Key Performance Indicator (KPI)]] | ||
* [[#Knowledge Management|Knowledge Management]] | *[[#Knowledge Management|Knowledge Management]] | ||
* [[#Knowledge Manager|Knowledge Manager]] | *[[#Knowledge Manager|Knowledge Manager]] | ||
* [[#Known Error|Known Error]] | *[[#Known Error|Known Error]] | ||
* [[#Known Error Database|Known Error Database]] | *[[#Known Error Database|Known Error Database]] | ||
* [[#KPI Target Value|KPI Target Value]] | *[[#KPI Target Value|KPI Target Value]] | ||
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====Key Performance Indicator (KPI)==== | ====Key Performance Indicator (KPI)==== | ||
* A Metric that is used to help manage a process, service or activity. | *A Metric that is used to help manage a process, service or activity. | ||
* Many Metrics may be measured, but only the most important of these are defined as [[ITIL Key Performance Indicators|KPIs]] and used to actively manage and report on the process, service or activity. | *Many Metrics may be measured, but only the most important of these are defined as [[ITIL Key Performance Indicators|KPIs]] and used to actively manage and report on the process, service or activity. | ||
* [[ITIL Key Performance Indicators|KPIs]] should be selected to ensure that efficiency, effectiveness, and cost effectiveness are all managed. | *[[ITIL Key Performance Indicators|KPIs]] should be selected to ensure that efficiency, effectiveness, and cost effectiveness are all managed. | ||
====Knowledge Management==== | ====Knowledge Management==== | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Transition|ITIL Service Transition]] > [[Knowledge Management]] | ||
====Knowledge Manager==== | ====Knowledge Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#Knowledge Manager|Knowledge Manager]] | *→ Roles within ITIL, [[ITIL Roles#Knowledge Manager|Knowledge Manager]] | ||
* The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information. | *The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information. | ||
* His primary goal is to improve efficiency by reducing the need to rediscover knowledge. | *His primary goal is to improve efficiency by reducing the need to rediscover knowledge. | ||
====Known Error==== | ====Known Error==== | ||
* A Known Error is a problem that has a documented root cause and a Workaround. | *A Known Error is a problem that has a documented root cause and a Workaround. | ||
* Known Errors are managed throughout their lifecycle by the Problem Management process. | *Known Errors are managed throughout their lifecycle by the Problem Management process. | ||
* The details of each Known Error are recorded in a Known Error Record stored in the [[ITIL Glossary#Known Error Database|Known Error Database (KEDB)]]. | *The details of each Known Error are recorded in a Known Error Record stored in the [[ITIL Glossary#Known Error Database|Known Error Database (KEDB)]]. | ||
* As a rule, Known Errors are identified by Problem Management, but Known Errors may also be suggested by other Service Management disciplines, e.g. Incident Management, or by suppliers. | *As a rule, Known Errors are identified by Problem Management, but Known Errors may also be suggested by other Service Management disciplines, e.g. Incident Management, or by suppliers. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====Known Error Database==== | ====Known Error Database==== | ||
* The Known Error Database (KEDB) is created by Problem Management and used by Incident and Problem Management to manage all Known Error Records. | *The Known Error Database (KEDB) is created by Problem Management and used by Incident and Problem Management to manage all Known Error Records. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Operation|ITIL Service Operation]] > [[Problem Management]] | ||
====KPI Target Value==== | ====KPI Target Value==== | ||
* The to-be value of a [[ITIL Key Performance Indicators|Key Performance Indicator (KPI)]]. | *The to-be value of a [[ITIL Key Performance Indicators|Key Performance Indicator (KPI)]]. | ||
* It is the responsibility of the [[ITIL Roles#Process Owner|Process Owners]] to manage and optimize processes so that KPI targets are achieved. | *It is the responsibility of the [[ITIL Roles#Process Owner|Process Owners]] to manage and optimize processes so that KPI targets are achieved. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL CSI - Continual Service Improvement|ITIL Continual Service Improvement (CSI)]] > [[Process Evaluation]] | ||
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Revision as of 16:04, 2 August 2013
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with K
For quick access, all ITIL terms and definitions starting with "K" are listed below.
Please click on one of the terms to see its definition.
- Key Performance Indicator (KPI)
- Knowledge Management
- Knowledge Manager
- Known Error
- Known Error Database
- KPI Target Value
Definitions
Key Performance Indicator (KPI)
- A Metric that is used to help manage a process, service or activity.
- Many Metrics may be measured, but only the most important of these are defined as KPIs and used to actively manage and report on the process, service or activity.
- KPIs should be selected to ensure that efficiency, effectiveness, and cost effectiveness are all managed.
Knowledge Management
- → ITIL processes, ITIL Service Transition > Knowledge Management
Knowledge Manager
- → Roles within ITIL, Knowledge Manager
- The Knowledge Manager ensures that the IT organization is able to gather, analyze, store and share knowledge and information.
- His primary goal is to improve efficiency by reducing the need to rediscover knowledge.
Known Error
- A Known Error is a problem that has a documented root cause and a Workaround.
- Known Errors are managed throughout their lifecycle by the Problem Management process.
- The details of each Known Error are recorded in a Known Error Record stored in the Known Error Database (KEDB).
- As a rule, Known Errors are identified by Problem Management, but Known Errors may also be suggested by other Service Management disciplines, e.g. Incident Management, or by suppliers.
- → ITIL processes, ITIL Service Operation > Problem Management
Known Error Database
- The Known Error Database (KEDB) is created by Problem Management and used by Incident and Problem Management to manage all Known Error Records.
- → ITIL processes, ITIL Service Operation > Problem Management
KPI Target Value
- The to-be value of a Key Performance Indicator (KPI).
- It is the responsibility of the Process Owners to manage and optimize processes so that KPI targets are achieved.
- → ITIL processes, ITIL Continual Service Improvement (CSI) > Process Evaluation
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with K
