ITIL Glossary/ ITIL Terms B: Difference between revisions
mNo edit summary |
No edit summary |
||
Line 6: | Line 6: | ||
__NOTOC__ | __NOTOC__ | ||
<imagemap> | <imagemap> | ||
Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
default [[ITIL Glossary]] | default [[ITIL Glossary]] | ||
desc bottom-left | desc bottom-left | ||
Line 16: | Line 16: | ||
|} | |} | ||
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
{| | {| | ||
Line 30: | Line 30: | ||
<p> </p> | <p> </p> | ||
<p><span id="top"> </span></p> | <p><span id="top-b"> </span></p> | ||
===ITIL Terms | ===ITIL Terms beginning with <big>B</big>=== | ||
---- | ---- | ||
Please click on one of the terms to see its definition. | Please click on one of the terms to see its definition. | ||
Line 99: | Line 97: | ||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with "B"]]</div> | <div align="right">[[#top-b|→ ITIL terms starting with "B"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
Line 107: | Line 105: | ||
'''<span id="ITIL">Notes</span>''' | '''<span id="ITIL">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
<html> | <html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | ||
<a | |||
<small> | <small> | ||
<html> | <html> | ||
<p> | <p> | ||
<span itemscope="itemscope | <span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/Main_Page | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
</span> | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Main_Page"> <span itemprop="name">ITIL Wiki</span></a><meta itemprop="position" content="1" /></span> › | ||
<span | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary</span></a><meta itemprop="position" content="2" /></span> › | ||
</span> | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<span | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_B"> <span itemprop="name">ITIL Glossary: Terms starting with B</span></a> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_B | <meta itemprop="position" content="3" /></span> | ||
</span> | </span></p> | ||
</p> | |||
</html> | </html> | ||
</small> | </small> |
Latest revision as of 17:57, 7 February 2019
![ITIL Glossary](/images/thumb/9/9a/Thumb-glossary-itil.jpg/320px-Thumb-glossary-itil.jpg)
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
1 ... 9 |
A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with B
Please click on one of the terms to see its definition.
- Baseline
- Budget Allocation
- Budget Request
- Business Capacity Management
- Business Continuity Strategy
- Business Impact and Risk Analysis
- Business Planning Information
- Business Relationship Management
- Business Relationship Manager
Definitions
Baseline
- An ITSM can be used as a starting point to measure the effectiveness of a Service Improvement Plan
- A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
- A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.
Budget Allocation
- A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change.
- → ITIL processes, ITIL Service Strategy > Financial Management
Budget Request
- A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change.
- An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management.
- → ITIL processes, ITIL Service Strategy > Financial Management
Business Capacity Management
- → ITIL sub-process, Business Capacity Management
Business Continuity Strategy
- An outline of the approach to ensure the continuity of Vital Business Functions in the case of disaster events.
- The Business Continuity Strategy is prepared by the business and serves as a starting point for producing the IT Service Continuity Strategy.
- → ITIL processes, ITIL Service Design > IT Service Continuity Management
Business Impact and Risk Analysis
- Business Impact Analysis (BIA) and Risk Analysis are concepts associated with Risk Management.
- Their ultimate goal is to identify which risks must be managed and addressed by risk mitigation measures.
- → ITIL processes, ITIL Service Design > Risk Management
Business Planning Information
- Business Planning Information includes important input from clients and external service providers, especially for devising the Service Strategy and looking for ways to improve services.
- This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes.
- This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
- → ITIL processes, ITIL Service Strategy > Strategy Management for IT Services
Business Relationship Management
- → ITIL processes, ITIL Service Strategy > Business Relationship Management
Business Relationship Manager
- → Roles within ITIL, Business Relationship Manager
- The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
- The Business Relationship Manager works closely with the Service Level Manager.
- The Business Relationship Manager has been introduced as a new role in ITIL 2011.
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter and Andrea Kempter
, IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with B