ITIL Glossary/ ITIL Terms O: Difference between revisions
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The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary#ITIL|['''1''']]] | The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL®''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_O#ITIL|['''1''']]] | ||
[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | [[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically: | ||
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==ITIL Terms starting with <big>O</big>== | ===ITIL Terms starting with <big>O</big>=== | ||
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For quick access, all ITIL terms and definitions starting with "O" are listed below. | For quick access, all ITIL terms and definitions starting with "O" are listed below. | ||
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* [[#OLA|OLA]] | *[[#OLA|OLA]] | ||
* [[#Operational Level Agreement (OLA)|Operational Level Agreement (OLA)]] | *[[#Operational Level Agreement (OLA)|Operational Level Agreement (OLA)]] | ||
* [[#Operations Manager|Operations Manager]] | *[[#Operations Manager|Operations Manager]] | ||
* [[#Operator|Operator]] | *[[#Operator|Operator]] | ||
* [[#Outline of Service Requirements|Outline of Service Requirements]] | *[[#Outline of Service Requirements|Outline of Service Requirements]] | ||
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====OLA==== | ====OLA==== | ||
* → [[#Operational Level Agreement (OLA)|Operational Level Agreement]] | *→ [[#Operational Level Agreement (OLA)|Operational Level Agreement]] | ||
====Operational Level Agreement (OLA)==== | ====Operational Level Agreement (OLA)==== | ||
* An agreement between an IT service provider and another part of the same organization. | *An agreement between an IT service provider and another part of the same organization. | ||
* An OLA supports the IT service provider's delivery of services to customers. | *An OLA supports the IT service provider's delivery of services to customers. | ||
* The OLA defines the goods or services to be provided and the responsibilities of both parties. | *The OLA defines the goods or services to be provided and the responsibilities of both parties. | ||
* For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the [[ITIL_Glossary/_ITIL_Terms_S#Service Desk|Service Desk]] and a support group to provide Incident resolution in agreed times. | *For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the [[ITIL_Glossary/_ITIL_Terms_S#Service Desk|Service Desk]] and a support group to provide Incident resolution in agreed times. | ||
* → [[Checklist SLA OLA|ITIL Checklist SLA - OLA]] | *→ [[Checklist SLA OLA|ITIL Checklist SLA - OLA]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Service Level Management]] | ||
====Operations Manager==== | ====Operations Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | *→ Roles within ITIL, [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | ||
* An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. | *An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. | ||
* For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | *For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | ||
====Operator==== | ====Operator==== | ||
* → Roles within ITIL, [[ITIL Roles#IT Operator|IT Operator]] | *→ Roles within ITIL, [[ITIL Roles#IT Operator|IT Operator]] | ||
* IT Operators are the staff who perform the day-to-day operational activities. | *IT Operators are the staff who perform the day-to-day operational activities. | ||
* Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | *Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | ||
====Outline of Service Requirements==== | ====Outline of Service Requirements==== | ||
* The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty). | *The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty). | ||
* Based on this information, detailed service requirements are specified during the Service Design stage. | *Based on this information, detailed service requirements are specified during the Service Design stage. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Business Relationship Management]] | ||
<p> </p> | <p> </p> | ||
Revision as of 17:05, 2 August 2013
All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)
| ITIL Glossary Terms |
The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the IT Infrastructure Library ITIL® (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[1]
Look up all terms or browse alphabetically:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms starting with O
For quick access, all ITIL terms and definitions starting with "O" are listed below.
Please click on one of the terms to see its definition.
Definitions
OLA
Operational Level Agreement (OLA)
- An agreement between an IT service provider and another part of the same organization.
- An OLA supports the IT service provider's delivery of services to customers.
- The OLA defines the goods or services to be provided and the responsibilities of both parties.
- For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the Service Desk and a support group to provide Incident resolution in agreed times.
- → ITIL Checklist SLA - OLA
- → ITIL processes, ITIL Service Design > Service Level Management
Operations Manager
- → Roles within ITIL, IT Operations Manager
- An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities.
- For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
Operator
- → Roles within ITIL, IT Operator
- IT Operators are the staff who perform the day-to-day operational activities.
- Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
Outline of Service Requirements
- The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty).
- Based on this information, detailed service requirements are specified during the Service Design stage.
- → ITIL processes, ITIL Service Strategy > Business Relationship Management
Notes
[1] ITIL® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. — IT Infrastructure Library® is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.
Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. — The complete ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO is available for download from the Internet.
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