ITIL Glossary/ ITIL Terms O: Difference between revisions
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< | <itpmch><title>ITIL Glossary/ ITIL Terms O | IT Process Wiki</title> | ||
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<meta name="description" content="Use this ITIL Glossary to look up the definitions of ITIL terms starting with the letter O: OLA, Operations Manager, ..., Outline of Service Requirements." /> | |||
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Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
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This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
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<p><span id="top"> </span></p> | <p><span id="top-o"> </span></p> | ||
==ITIL Terms | ===ITIL Terms beginning with <big>O</big>=== | ||
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Please click on one of the terms to see its definition. | Please click on one of the terms to see its definition. | ||
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* [[#OLA|OLA]] | *[[#OLA|OLA]] | ||
* [[#Operational Level Agreement (OLA)|Operational Level Agreement (OLA)]] | *[[#Operational Level Agreement (OLA)|Operational Level Agreement (OLA)]] | ||
* [[#Operations Manager|Operations Manager]] | *[[#Operations Manager|Operations Manager]] | ||
* [[#Operator|Operator]] | *[[#Operator|Operator]] | ||
* [[#Outline of Service Requirements|Outline of Service Requirements]] | *[[#Outline of Service Requirements|Outline of Service Requirements]] | ||
<p> </p> | <p> </p> | ||
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====OLA==== | ====OLA==== | ||
* → [[#Operational Level Agreement (OLA)|Operational Level Agreement]] | *→ [[#Operational Level Agreement (OLA)|Operational Level Agreement]] | ||
====Operational Level Agreement (OLA)==== | ====Operational Level Agreement (OLA)==== | ||
* An agreement between an IT service provider and another part of the same organization. | *An agreement between an IT service provider and another part of the same organization. | ||
* An OLA supports the IT service provider's delivery of services to customers. | *An OLA supports the IT service provider's delivery of services to customers. | ||
* The OLA defines the goods or services to be provided and the responsibilities of both parties. | *The OLA defines the goods or services to be provided and the responsibilities of both parties. | ||
* For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the [[ITIL_Glossary/_ITIL_Terms_S#Service Desk|Service Desk]] and a support group to provide Incident resolution in agreed times. | *For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the [[ITIL_Glossary/_ITIL_Terms_S#Service Desk|Service Desk]] and a support group to provide Incident resolution in agreed times. | ||
* → [[Checklist SLA OLA|ITIL Checklist SLA - OLA]] | *→ [[Checklist SLA OLA|ITIL Checklist SLA - OLA]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Service Level Management]] | ||
====Operations Manager==== | ====Operations Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | *→ Roles within ITIL, [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | ||
* An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. | *An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. | ||
* For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | *For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | ||
====Operator==== | ====Operator==== | ||
* → Roles within ITIL, [[ITIL Roles#IT Operator|IT Operator]] | *→ Roles within ITIL, [[ITIL Roles#IT Operator|IT Operator]] | ||
* IT Operators are the staff who perform the day-to-day operational activities. | *IT Operators are the staff who perform the day-to-day operational activities. | ||
* Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | *Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | ||
====Outline of Service Requirements==== | ====Outline of Service Requirements==== | ||
* The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty). | *The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty). | ||
* Based on this information, detailed service requirements are specified during the Service Design stage. | *Based on this information, detailed service requirements are specified during the Service Design stage. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Business Relationship Management]] | ||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with "O"]]</div> | <div align="right">[[#top-o|→ ITIL terms starting with "O"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
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'''<span id="ITIL">Notes</span>''' | '''<span id="ITIL">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
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Latest revision as of 17:08, 7 February 2019
ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
1 ... 9 |
A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with O
Please click on one of the terms to see its definition.
Definitions
OLA
Operational Level Agreement (OLA)
- An agreement between an IT service provider and another part of the same organization.
- An OLA supports the IT service provider's delivery of services to customers.
- The OLA defines the goods or services to be provided and the responsibilities of both parties.
- For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the Service Desk and a support group to provide Incident resolution in agreed times.
- → ITIL Checklist SLA - OLA
- → ITIL processes, ITIL Service Design > Service Level Management
Operations Manager
- → Roles within ITIL, IT Operations Manager
- An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities.
- For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
Operator
- → Roles within ITIL, IT Operator
- IT Operators are the staff who perform the day-to-day operational activities.
- Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
Outline of Service Requirements
- The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty).
- Based on this information, detailed service requirements are specified during the Service Design stage.
- → ITIL processes, ITIL Service Strategy > Business Relationship Management
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with O