ITIL Glossary/ ITIL Terms O: Difference between revisions
From IT Process Wiki
(Created page with "<seo metakeywords="ITIL glossary definitions acronyms meanings terms words itsm it-service-management O" metadescription="Use this ITIL Glossary to look up the definitions of ...") |
No edit summary |
||
| (One intermediate revision by the same user not shown) | |||
| Line 1: | Line 1: | ||
< | <itpmch><title>ITIL Glossary/ ITIL Terms O | IT Process Wiki</title> | ||
<meta name="keywords" content="ITIL glossary definitions acronyms meanings terms words itsm it-service-management O" /> | |||
<meta name="description" content="Use this ITIL Glossary to look up the definitions of ITIL terms starting with the letter O: OLA, Operations Manager, ..., Outline of Service Requirements." /> | |||
</itpmch> | |||
__NOTOC__ | __NOTOC__ | ||
<imagemap> | <imagemap> | ||
Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management | Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb | ||
default [[ITIL Glossary]] | default [[ITIL Glossary]] | ||
desc bottom-left | desc bottom-left | ||
| Line 13: | Line 16: | ||
|} | |} | ||
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]] | |||
[[ITIL Glossary#All ITIL Terms| | [[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index: | ||
{| | {| | ||
| Line 27: | Line 30: | ||
<p> </p> | <p> </p> | ||
<p><span id="top"> </span></p> | <p><span id="top-o"> </span></p> | ||
==ITIL Terms | ===ITIL Terms beginning with <big>O</big>=== | ||
---- | |||
Please click on one of the terms to see its definition. | Please click on one of the terms to see its definition. | ||
| Line 37: | Line 39: | ||
<p> </p> | <p> </p> | ||
* [[#OLA|OLA]] | *[[#OLA|OLA]] | ||
* [[#Operational Level Agreement (OLA)|Operational Level Agreement (OLA)]] | *[[#Operational Level Agreement (OLA)|Operational Level Agreement (OLA)]] | ||
* [[#Operations Manager|Operations Manager]] | *[[#Operations Manager|Operations Manager]] | ||
* [[#Operator|Operator]] | *[[#Operator|Operator]] | ||
* [[#Outline of Service Requirements|Outline of Service Requirements]] | *[[#Outline of Service Requirements|Outline of Service Requirements]] | ||
<p> </p> | <p> </p> | ||
| Line 48: | Line 50: | ||
====OLA==== | ====OLA==== | ||
* → [[#Operational Level Agreement (OLA)|Operational Level Agreement]] | *→ [[#Operational Level Agreement (OLA)|Operational Level Agreement]] | ||
====Operational Level Agreement (OLA)==== | ====Operational Level Agreement (OLA)==== | ||
* An agreement between an IT service provider and another part of the same organization. | *An agreement between an IT service provider and another part of the same organization. | ||
* An OLA supports the IT service provider's delivery of services to customers. | *An OLA supports the IT service provider's delivery of services to customers. | ||
* The OLA defines the goods or services to be provided and the responsibilities of both parties. | *The OLA defines the goods or services to be provided and the responsibilities of both parties. | ||
* For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the [[ITIL_Glossary/_ITIL_Terms_S#Service Desk|Service Desk]] and a support group to provide Incident resolution in agreed times. | *For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the [[ITIL_Glossary/_ITIL_Terms_S#Service Desk|Service Desk]] and a support group to provide Incident resolution in agreed times. | ||
* → [[Checklist SLA OLA|ITIL Checklist SLA - OLA]] | *→ [[Checklist SLA OLA|ITIL Checklist SLA - OLA]] | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Design|ITIL Service Design]] > [[Service Level Management]] | ||
====Operations Manager==== | ====Operations Manager==== | ||
* → Roles within ITIL, [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | *→ Roles within ITIL, [[ITIL Roles#IT Operations Manager|IT Operations Manager]] | ||
* An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. | *An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities. | ||
* For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | *For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way. | ||
====Operator==== | ====Operator==== | ||
* → Roles within ITIL, [[ITIL Roles#IT Operator|IT Operator]] | *→ Roles within ITIL, [[ITIL Roles#IT Operator|IT Operator]] | ||
* IT Operators are the staff who perform the day-to-day operational activities. | *IT Operators are the staff who perform the day-to-day operational activities. | ||
* Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | *Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center. | ||
====Outline of Service Requirements==== | ====Outline of Service Requirements==== | ||
* The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty). | *The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty). | ||
* Based on this information, detailed service requirements are specified during the Service Design stage. | *Based on this information, detailed service requirements are specified during the Service Design stage. | ||
* → ITIL processes, [[ITIL | *→ ITIL processes, [[ITIL Service Strategy|ITIL Service Strategy]] > [[Business Relationship Management]] | ||
<p> </p> | <p> </p> | ||
<div align="right">[[#top|→ ITIL terms starting with "O"]]</div> | <div align="right">[[#top-o|→ ITIL terms starting with "O"]]</div> | ||
<div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | <div align="right">[[ITIL Glossary#All ITIL Terms|→ Look up all ITIL terms]]</div> | ||
| Line 83: | Line 85: | ||
'''<span id="ITIL">Notes</span>''' | '''<span id="ITIL">Notes</span>''' | ||
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited. | |||
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site]. | |||
<html> | <html>By:  Stefan Kempter <a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>  and  Andrea Kempter <a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html> | ||
<a | |||
<small> | <small> | ||
<html> | <html> | ||
<p> | <p> | ||
<span itemscope="itemscope | <span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList"> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/Main_Page | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
</span> | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Main_Page"> <span itemprop="name">ITIL Wiki</span></a><meta itemprop="position" content="1" /></span> › | ||
<span | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary</span></a><meta itemprop="position" content="2" /></span> › | ||
</span> | <span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem"> | ||
<span | <a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_O"> <span itemprop="name">ITIL Glossary: Terms starting with O</span></a> | ||
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_O | <meta itemprop="position" content="3" /></span> | ||
</span> | </span></p> | ||
</p> | |||
</html> | </html> | ||
</small> | </small> | ||
Latest revision as of 18:08, 7 February 2019
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
| ITIL Glossary Terms |
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]
View the full list or use the alphabetical index:
| 1 ... 9 |
| A | B | C | D | E | F | G | H | I | J | K | L | M | ||||||||||||
| N | O | P | Q | R | S | T | U | V | W | X | Y | Z |
ITIL Terms beginning with O
Please click on one of the terms to see its definition.
Definitions
OLA
Operational Level Agreement (OLA)
- An agreement between an IT service provider and another part of the same organization.
- An OLA supports the IT service provider's delivery of services to customers.
- The OLA defines the goods or services to be provided and the responsibilities of both parties.
- For example there could be an OLA - between the IT service provider and a procurement department to obtain hardware in agreed times - between the Service Desk and a support group to provide Incident resolution in agreed times.
- → ITIL Checklist SLA - OLA
- → ITIL processes, ITIL Service Design > Service Level Management
Operations Manager
- → Roles within ITIL, IT Operations Manager
- An IT Operations Manager will be needed to take overall responsibility for a number of Service Operation activities.
- For instance, this role will ensure that all day-to-day operational activities are carried out in a timely and reliable way.
Operator
- → Roles within ITIL, IT Operator
- IT Operators are the staff who perform the day-to-day operational activities.
- Typical responsibilities include: Performing backups, ensuring that scheduled jobs are performed, installing standard equipment in the data center.
Outline of Service Requirements
- The desired outcome of a service, stated in terms of required service functionality (utility) and service levels (warranty).
- Based on this information, detailed service requirements are specified during the Service Design stage.
- → ITIL processes, ITIL Service Strategy > Business Relationship Management
Notes
[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.
By: Stefan Kempter 
and Andrea Kempter , IT Process Maps.
ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with O
