ITIL Glossary/ ITIL Terms B

ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)

ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9

A

B

C

D

E

F

G

H

I

J

K

L

M

N

O

P

Q

R

S

T

U

V

W

X

Y

Z

 

 

ITIL Terms beginning with B

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Please click on one of the terms to see its definition.

 

• Baseline
• Budget Allocation
• Budget Request
• Business Capacity Management
• Business Continuity Strategy
• Business Impact and Risk Analysis
• Business Planning Information
• Business Relationship Management
• Business Relationship Manager

 

Definitions

Baseline

• An ITSM can be used as a starting point to measure the effectiveness of a Service Improvement Plan
• A Performance Baseline can be used to measure changes in Performance over the lifetime of an IT Service
• A Configuration Management Baseline can be used to enable the IT Infrastructure to be restored to a known Configuration if a Change or Release fails.

Budget Allocation

• A budget allocated by the Financial Manager to implement a Change. Budget Allocations are issued in response to Budget Requests originating from any Service Management process in conjunction with Requests for Change.
• → ITIL processes, ITIL Service Strategy > Financial Management

Budget Request

• A request for a budget, typically issued from any of the Service Management processes at the same time when compiling a Request for Change.
• An approved Budget Request means that the required financial resources for implementing a Change are approved by Financial Management.
• → ITIL processes, ITIL Service Strategy > Financial Management

Business Capacity Management

• → ITIL sub-process, Business Capacity Management

Business Continuity Strategy

• An outline of the approach to ensure the continuity of Vital Business Functions in the case of disaster events.
• The Business Continuity Strategy is prepared by the business and serves as a starting point for producing the IT Service Continuity Strategy.
• → ITIL processes, ITIL Service Design > IT Service Continuity Management

Business Impact and Risk Analysis

• Business Impact Analysis (BIA) and Risk Analysis are concepts associated with Risk Management.
• Their ultimate goal is to identify which risks must be managed and addressed by risk mitigation measures.
• → ITIL processes, ITIL Service Design > Risk Management

Business Planning Information

• Business Planning Information includes important input from clients and external service providers, especially for devising the Service Strategy and looking for ways to improve services.
• This input will highlight, for example, planned business initiatives like the introduction of new product/ service offerings or the expansion into new markets, as well as information on the future development of business activity, especially expected increases in business transaction volumes.
• This information helps the service organization understand the businesses it serves and their plans for the future, allowing it to offer and develop the right set of services.
• → ITIL processes, ITIL Service Strategy > Strategy Management for IT Services

Business Relationship Management

• → ITIL processes, ITIL Service Strategy > Business Relationship Management

Business Relationship Manager

• → Roles within ITIL, Business Relationship Manager
• The Business Relationship Manager is responsible for maintaining a positive relationship with customers, identifying customer needs and ensuring that the service provider is able to meet these needs with an appropriate catalogue of services.
• The Business Relationship Manager works closely with the Service Level Manager.
• The Business Relationship Manager has been introduced as a new role in ITIL 2011.

 

→ ITIL terms starting with "B"

→ Look up all ITIL terms

 

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Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter   and  Andrea Kempter , IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with B