ITIL Glossary/ ITIL Terms 1-9: Difference between revisions

From IT Process Wiki
mNo edit summary
No edit summary
 
Line 1: Line 1:
<itpmch><title>ITIL Glossary/ ITIL Terms 1-9 | IT Process Wiki</title>
<itpmch><title>ITIL Glossary/ ITIL Terms 1-9 | IT Process Wiki</title>
<meta name="keywords" content="ITIL glossary definitions acronyms meanings terms words itsm it-service-management 1-9" />
<meta name="keywords" content="ITIL glossary definitions acronyms meanings terms words itsm it-service-management 1-9" />
<meta name="description" content="Use this ITIL Glossary to look up the definitions of ITIL terms starting with "1-9": 1st Level Correlation, 1st Level Support, ..., 7-Step Improvement Guideline." />  
<meta name="description" content="Use this ITIL Glossary to look up the definitions of ITIL terms starting with '1-9': 1st Level Correlation, 1st Level Support, ..., 7-Step Improvement Guideline." />  
</itpmch>
</itpmch>


__NOTOC__
__NOTOC__
<imagemap>
<imagemap>
Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM)|250px|alt=ITIL Glossary V3 2011|thumb
Image:Thumb-glossary-itil.jpg|right|[[ITIL Glossary|'''ITIL Glossary:''']]<br />All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)|320px|alt=ITIL Glossary|thumb
default [[ITIL Glossary]]
default [[ITIL Glossary]]
desc bottom-left
desc bottom-left
Line 16: Line 16:
|}
|}


The ITIL glossary provides you with definitions for the most important glossary terms and acronyms on the '''IT Infrastructure Library ITIL&reg;''' (ITIL 2011, ITIL V3 & V2) and IT Service Management (ITSM) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]]
This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[[ITIL Glossary/_ITIL_Terms_1-9#ITIL|['''1''']]]


[[ITIL Glossary#All ITIL Terms|Look up all terms]] or browse alphabetically:
[[ITIL Glossary#All ITIL Terms|View the full list]] or use the alphabetical index:


{|
{|
Line 30: Line 30:


<p>&nbsp;</p>
<p>&nbsp;</p>
<p><span id="top">&nbsp;</span></p>
<p><span id="top-1-9">&nbsp;</span></p>


===ITIL Terms starting with <big>1-9</big>===
===ITIL Terms beginning with <big>1-9</big>===
----
----
For quick access, all ITIL terms and definitions starting with "1-9" are listed below.


Please click on one of the terms to see its definition.
Please click on one of the terms to see its definition.
Line 82: Line 80:
<p>&nbsp;</p>
<p>&nbsp;</p>


<div align="right">[[#top|&#8594; ITIL terms starting with "1-9"]]</div>
<div align="right">[[#top-1-9|&#8594; ITIL terms starting with "1-9"]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|&#8594; Look up all ITIL terms]]</div>
<div align="right">[[ITIL Glossary#All ITIL Terms|&#8594; Look up all ITIL terms]]</div>


Line 90: Line 88:
'''<span id="ITIL">Notes</span>'''
'''<span id="ITIL">Notes</span>'''


<small>''[1] ITIL&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of the Cabinet Office in the United Kingdom and other countries.<br />Source (partially): ITIL Glossaries/ Acronyms © Crown copyright. All rights reserved. Material is reproduced with the permission of the Cabinet Office under delegated authority from the Controller of HMSO. &mdash; The complete [http://www.best-management-practice.com/bookstore.asp?DI=575004&amp;FO=1230366 ITIL Glossary compiled by APMG in conjunction with the Cabinet Office and TSO] is available for download from the Internet.''</small>
[1] ITIL&reg; is a Registered Trade Mark of AXELOS Limited. &mdash; IT Infrastructure Library&reg; is a Registered Trade Mark of AXELOS Limited.
 
[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the [https://www.axelos.com/glossaries-of-terms AXELOS web site].


<html><div align="right"><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a> &nbsp; &nbsp;
<html>By:&#160;&#160;Stefan Kempter&#160;<a href="https://www.linkedin.com/in/stefankempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Stefan Kempter | Profile on LinkedIn" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>&#160;&#160;and&#160;&#160;Andrea Kempter&#160;<a href="https://www.linkedin.com/in/andreakempter"><img style="margin:0px 0px 0px 0px;" src="/images/bookmarking/linkedin.png" width="16" height="16" title="By: Andrea Kempter | Profile on LinkedIn" alt="Contributor: Andrea Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</html>
<a rel="author" href="https://plus.google.com/113316270668629760475"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Andrea Kempter | Profile on Google+" alt="Author: Andrea Kempter, IT Process Maps GbR" /></a></div></html>


<small>
<small>
<html>
<html>
<p>
<p>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemprop="breadcrumb" itemscope itemtype="http://schema.org/BreadcrumbList">
<a href="https://wiki.en.it-processmaps.com/index.php/Main_Page" itemprop="url"><span itemprop="title">ITIL Wiki</span></a> ›
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
</span>
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/Main_Page"> <span itemprop="name">ITIL Wiki</span></a><meta itemprop="position" content="1" /></span> ›
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary" itemprop="url"><span itemprop="title">ITIL Glossary</span></a> ›
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary"> <span itemprop="name">ITIL Glossary</span></a><meta itemprop="position" content="2" /></span> ›
</span>
<span itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem">
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a itemprop="item" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_1-9"> <span itemprop="name">ITIL Glossary: Terms starting with 1-9</span></a>
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_1-9" itemprop="url"><span itemprop="title">ITIL Glossary: Terms starting with 1-9</span></a>
<meta itemprop="position" content="3" /></span>
</span>
</span></p>
</p>
</html>
</html>
</small>
</small>

Latest revision as of 16:53, 7 February 2019


ITIL Glossary
ITIL Glossary:
All terms related to ITIL (ITIL 4, ITIL 2011, ITIL V3 & V2) and ITSM (IT Service Management)
ITIL Glossary Terms

This ITIL glossary includes definitions for key terms and acronyms of ITIL and ITSM (IT service management) in alphabetical order.[1]

View the full list or use the alphabetical index:

1 ... 9
A B C D E F G H I J K L M
N O P Q R S T U V W X Y Z

 

 

ITIL Terms beginning with 1-9

Please click on one of the terms to see its definition.

 

 

Definitions

1st Level Correlation

1st Level Support

  • → Roles within ITIL, 1st Level Support
  • The responsibility of 1st Level Support is to register and classify received Incidents and to undertake an immediate effort in order to restore a failed IT service as quickly as possible.
  • If no ad-hoc solution can be achieved, 1st Level Support will transfer the Incident to expert technical support groups (2nd Level Support).
  • 1st Level Support also processes Service Requests and keeps users informed about their Incidents' status at agreed intervals.

2nd Level Correlation

2nd Level Support

  • → Roles within ITIL, 2nd Level Support
  • 2nd Level Support takes over Incidents which cannot be solved immediately with the means of 1st Level Support.
  • If necessary, it will request external support, e.g. from software or hardware manufacturers.
  • The aim is to restore a failed IT Service as quickly as possible.
  • If no solution can be found, the 2nd Level Support passes on the Incident to Problem Management.

3rd Level Support

  • → Roles within ITIL, 3rd Level Support
  • 3rd Level Support is typically located at hardware or software manufacturers (third-party suppliers).
  • Its services are requested by 2nd Level Support if required for solving an Incident.
  • The aim is to restore a failed IT Service as quickly as possible.

7-Step Improvement Guideline

 

 

Notes

[1] ITIL® is a Registered Trade Mark of AXELOS Limited. — IT Infrastructure Library® is a Registered Trade Mark of AXELOS Limited.

[2] Source (partially): ITIL glossary and abbreviations © AXELOS Limited. All glosseries and terms for the AXELOS Global Best Practice Portfolio, including glosseries for ITIL v3 and ITIL 4 in various languages, are available for download on the AXELOS web site.

By:  Stefan Kempter Author: Stefan Kempter, IT Process Maps GbR  and  Andrea Kempter Contributor: Andrea Kempter, IT Process Maps GbR, IT Process Maps.

ITIL Wiki › ITIL Glossary › ITIL Glossary: Terms starting with 1-9

Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=ITIL_Glossary/_ITIL_Terms_1-9&oldid=9037"