ITIL-Checklists: Difference between revisions
mNo edit summary |
No edit summary |
||
| Line 11: | Line 11: | ||
<br style="clear:both;"/> | <br style="clear:both;"/> | ||
<p> </p> | <p id="ITIL-Templates"> </p> | ||
<imagemap> | <imagemap> | ||
Image:Itil-templates.jpg| | Image:Itil-templates.jpg|left|[[#ITIL-Templates|Free ITIL Templates]]|750px|thumb|alt=Free ITIL templates and checklists - Templates ITIL 2011 - Most popular ITIL templates - Templates and checklists per ITIL process. | ||
rect 0 0 750 73 [[ITIL-Checklists|ITIL Templates]] | rect 0 0 750 73 [[ITIL-Checklists|ITIL Templates]] | ||
rect 11 74 246 371 [[ITIL-Checklists#ITIL 2011 Templates|New templates: ITIL 2011]] | rect 11 74 246 371 [[ITIL-Checklists#ITIL 2011 Templates|New templates: ITIL 2011]] | ||
| Line 35: | Line 35: | ||
The following ''ITIL 2011 templates'' were submitted to an official review by [http://www.apmgroupltd.com/ APM Group]; they are thus ''officially ITIL® licensed''. These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records. | The following ''ITIL 2011 templates'' were submitted to an official review by [http://www.apmgroupltd.com/ APM Group]; they are thus ''officially ITIL® licensed''. These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records. | ||
<imagemap> | <imagemap> | ||
Image:Templates-itil-2011.jpg|| | Image:Templates-itil-2011.jpg|right|[[#ITIL_2011_Templates|ITIL 2011 Templates]]|373px|thumb|alt=ITIL 2011 Templates - Free ITIL templates and checklists, ITIL 2011 licensed and ISO 20000 compliant. | ||
poly 371 386 2 384 2 0 369 1 371 386 359 344 238 345 238 87 359 88 360 344 [[ITIL-Checklists#ITIL 2011 Templates|ITIL 2011 Templates]] | poly 371 386 2 384 2 0 369 1 371 386 359 344 238 345 238 87 359 88 360 344 [[ITIL-Checklists#ITIL 2011 Templates|ITIL 2011 Templates]] | ||
rect 239 88 360 145 [[ITIL-Checklists#ITIL Service Strategy Templates|ITIL Service Strategy templates]] | rect 239 88 360 145 [[ITIL-Checklists#ITIL Service Strategy Templates|ITIL Service Strategy templates]] | ||
| Line 74: | Line 74: | ||
<imagemap> | <imagemap> | ||
Image:Popular-itil-templates.jpg|| | Image:Popular-itil-templates.jpg|right|[[#Most_popular_ITIL_Templates|Most popular ITIL Templates]]|266px|thumb|alt=Most popular ITIL templates - Incident Record template, Service Portfolio ... | ||
rect 14 88 248 156 [[Checklist Incident Record|Go to: Incident Record Template]] | rect 14 88 248 156 [[Checklist Incident Record|Go to: Incident Record Template]] | ||
rect 14 155 248 216 [[Checklist Service Portfolio|Go to: Service Portfolio Template]] | rect 14 155 248 216 [[Checklist Service Portfolio|Go to: Service Portfolio Template]] | ||
| Line 113: | Line 113: | ||
<imagemap> | <imagemap> | ||
Image:Templates-per-itil-process.jpg|| | Image:Templates-per-itil-process.jpg|right|[[#Templates_per_ITIL_Process|Templates per ITIL Process]]|391px|thumb|alt=Templates and Checklists per ITIL Process - Incident Management Templates, Problem Management Templates, ... | ||
poly 389 387 2 387 1 0 388 0 389 387 378 345 256 345 257 90 376 89 378 345 [[ITIL-Checklists#Templates per ITIL Process|Templates/ Checklists per ITIL Process]] | poly 389 387 2 387 1 0 388 0 389 387 378 345 256 345 257 90 376 89 378 345 [[ITIL-Checklists#Templates per ITIL Process|Templates/ Checklists per ITIL Process]] | ||
rect 256 90 376 145 [[ITIL-Checklists#Incident Management / Service Desk|Incident Management Templates]] | rect 256 90 376 145 [[ITIL-Checklists#Incident Management / Service Desk|Incident Management Templates]] | ||
| Line 200: | Line 200: | ||
<p> </p> | <p> </p> | ||
<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html> | ==[ Infobox ]== | ||
<html><table class="wikitable"> | |||
<tr> | |||
<td>Link to this page:</td> | |||
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists">https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists</a></td> | |||
</tr> | |||
<tr> | |||
<td>Languages:</td> | |||
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL-Checklisten">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/Listas_de_control_ITIL">español</a></span></td> | |||
</tr> | |||
<tr> | |||
<td>Image:</td> | |||
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/4/4f/Itil-templates.jpg" title="ITIL Templates">ITIL Templates (.JPG)</a></td> | |||
</tr> | |||
<tr> | |||
<td>Author:</td> | |||
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td> | |||
</tr> | |||
</table></html> | |||
<p> </p> | |||
<!-- This page is assigned to the following categories: --> | <!-- This page is assigned to the following categories: --> | ||
[[Category:Checklist (ITIL)|!]][[Category:Template (ITIL)|!]] | [[Category:Checklist (ITIL)|!]][[Category:Template (ITIL)|!]] | ||
<!-- --- --> | <!-- --- --> | ||
Revision as of 13:59, 11 September 2014
This set of ITIL templates (ITIL document templates) can be used as checklists for defining ITIL process outputs. The ITIL templates can also serve as guidelines which are helpful during process execution.
During the process of updating the ITIL Process Map to ITIL V3 2011 Edition, we also aligned our set of free ITIL templates and checklists to ITIL 2011. At the same time we took the opportunity to revise and enhance the ITIL document templates, taking into account customer feedback on the V3 versions.
There are now 102 checklists contained in our ITIL-2011-compliant Reference Process Model, and we make the most sought-after ITIL templates available for you in our ITIL Wiki.
ITIL 2011 Templates
The following ITIL 2011 templates were submitted to an official review by APM Group; they are thus officially ITIL® licensed. These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records.
ITIL Service Strategy Templates
ITIL Service Design Templates
- Service Level Agreement/ Operational Level Agreement (SLA OLA)
- Service Design Package (SDP)
- Capacity Plan
- Underpinning Contract (UC)
ITIL Service Transition Templates
ITIL Service Operation Templates
ITIL CSI Templates
Most popular ITIL Templates
These are the most sought-after, officially licensed ITIL 2011 templates and checklists:
Incident Record Template
An "Incident" is defined as an unplanned interruption or reduction in quality of an IT service. The details of an Incident and its complete history from registration to resolution are recorded in an Incident Record.
The Incident Record template explains the structure of the data typically contained in an Incident Record. You can use this checklist as a template when you start creating Incident Records in your own organization.
Service Portfolio Template
Are you looking for a Service Portfolio template? Our checklist will help you to get started:
The Service Portfolio represents a complete list of the services managed by the service provider. It contains present contractual commitments, new service development, and retired services. This template lists the tyypical items the Service Portfolio should include:
→ Details: Service Portfolio ...
Request for Change (RFC)
A Request for Change is formal request for the implementation of a Change. An RFC, specifying the details of a proposed Change, must be submitted to Change Management for every non-standard Change. The RFC template explains what information is typically contained in an RFC.
Checklist CMS/ CMDB
The CMS/ CMDB template explains the concept of the Configuration Model. It highlights which information is typically held in the Configuration Management System (CMS) or in Configuration Management Databases (CMDBs) to describe Configuration Items (CIs).
Templates per ITIL Process
If you are looking for a set of free ITIL templates, here a basic collection of templates and checklists from our ITIL Process Map:
Incident Management / Service Desk
- Checklist Incident Record
- Checklist Incident Priority
- Checklist Initial Analysis of an Incident
- Checklist Incident Escalation
- Checklist Closure of an Incident
- Checklist Incident Report
Problem Management
- Checklist Problem Record
- Checklist Problem Priority
- Checklist Closure of a Problem
- Checklist Problem Report
Change Management
- Checklist Request for Change RFC
- Checklist Change Record
- Checklist Change Classification
- Checklist CAB Agenda
- Checklist Forward Schedule of Changes (FSC)
- Checklist Post Implementation Review (PIR)
Release Management
Configuration Management
Design Coordination
Service Level Management
- Checklist SLA OLA
- Checklist Service Level Requirements (SLR)
- Checklist Service Specification Sheet
- Checklist Service Catalogue
- Checklist Service Level Report
- Checklist Protocol SLA Review
- Checklist Service Quality Plan (SQP)
Capacity Management
Availability Management
IT Service Continuity Management
- Checklist ITSCM Risk Analysis
- Checklist IT Service Continuity Plan
- Checklist ITSCM Report
- Checklist Emergency Plan
- Checklist Protocol Disaster Practice
Supplier Management
Financial Management
Service Portfolio Management
Service Review
Definition of CSI Initiatives
[ Infobox ]
| Link to this page: | https://wiki.en.it-processmaps.com/index.php/ITIL-Checklists |
| Languages: | English | Deutsch | español |
| Image: | ITIL Templates (.JPG) |
| Author: | Stefan Kempter, IT Process Maps  |
