IT Service Continuity Management - ITIL V2

	diese Seite auf Deutsch

ITIL Version: ITIL Version 2 (ITIL V2)

Process-Objective: IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.

Part of: Service Delivery

Process Owner: IT Service Continuity Manager

Sub-Processes

Overview of IT Service Continuity Management

Carry out ITSCM Risk Analysis: Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.

Create IT Service Continuity Plan: Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organisational conditions for disaster precaution.

Determine Technical Measures for Containing Risks: Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.

Commission Measures for the Increase in Availability: Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.

Carry out Organisational Measures for Containing Risks: Process objective: Definition and implementation of organisational measures in order to be prepared for the event of a disaster.

Practice the Event of Disaster: Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.

Carry out ITSCM Reporting: Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.