IT Service Continuity Management - ITIL V2
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ITIL Version: ITIL V2 → see also IT Service Continuity Management - ITIL V3
Process-Objective: IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.
Part of: Service Delivery
Process Owner: IT Service Continuity Manager
Sub-Processes
- Carry out ITSCM Risk Analysis
- Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.
- Create IT Service Continuity Plan
- Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organisational conditions for disaster precaution.
- Determine Technical Measures for Containing Risks
- Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.
- Commission Measures for the Increase in Availability
- Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
- Carry out Organisational Measures for Containing Risks
- Process objective: Definition and implementation of organisational measures in order to be prepared for the event of a disaster.
- Practice the Event of Disaster
- Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.
- Carry out ITSCM Reporting
- Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.
Involved Roles
- Application Manager
- IT Service Continuity Manager
- ITC Infrastructure Manager
- Test and QS Manager
- User
Related Checklists and KPIs
Checklists
- Checklist ITSCM Risk Analysis
- Checklist IT Service Continuity Plan
- Checklist ITSCM Report
- Checklist Emergency Plan
- Checklist Protocol Disaster Practice
KPIs
