IT Service Continuity Management - ITIL V2: Difference between revisions

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'''ITIL Version''': ITIL Version 2 (ITIL V2)
'''ITIL Version''': ITIL V2 '''&#8594;''' see also '''[[IT Service Continuity Management|IT Service Continuity Management - ITIL V3]]'''


'''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.
'''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.
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==Related ITIL Glossary Terms==
==Related ITIL Glossary Terms==
*[[ITIL Glossary#IT Service Continuity Plan|IT Service Continuity Plan]]
*[[ITIL Glossary#IT Service Continuity Plan|IT Service Continuity Plan]]
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[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]]
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Revision as of 09:03, 27 July 2011

<seo metakeywords="it service continuity management itil v2" metadescription="→ See also IT Service Continuity Management ITIL V3. Process Objective: ... defines and plans all measures and processes for unpredicted events of disaster. ..." />

ITIL V2 IT Service Continuity Management
ITIL V2 IT Service Continuity Management


ITIL Version: ITIL V2 → see also IT Service Continuity Management - ITIL V3

Process-Objective: IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.

Part of: Service Delivery

Process Owner: IT Service Continuity Manager


Sub-Processes

Overview of IT Service Continuity Management


Carry out ITSCM Risk Analysis
Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.
Create IT Service Continuity Plan
Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organisational conditions for disaster precaution.
Determine Technical Measures for Containing Risks
Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.
Commission Measures for the Increase in Availability
Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
Carry out Organisational Measures for Containing Risks
Process objective: Definition and implementation of organisational measures in order to be prepared for the event of a disaster.
Practice the Event of Disaster
Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.
Carry out ITSCM Reporting
Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.


Involved Roles


Related Checklists and KPIs

Checklists

KPIs


Related ITIL Glossary Terms

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