IT Service Continuity Management - ITIL V2

ITIL V2 IT Service Continuity Management

ITIL Version: ITIL V2 → see also IT Service Continuity Management - ITIL V3

Process-Objective: IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.

Part of: Service Delivery

Process Owner: IT Service Continuity Manager

 

Sub-Processes

Overview of IT Service Continuity Management

 

Carry out ITSCM Risk Analysis

• Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.

Create IT Service Continuity Plan

• Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organizational conditions for disaster precaution.

Determine Technical Measures for Containing Risks

• Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.

Commission Measures for the Increase in Availability

• Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.

Carry out Organizational Measures for Containing Risks

• Process objective: Definition and implementation of organizational measures in order to be prepared for the event of a disaster.

Practice the Event of Disaster

• Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.

Carry out ITSCM Reporting

• Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.

 

Involved Roles

• Application Manager
• IT Service Continuity Manager: In ITIL V2 the IT Service Continuity Manager defines and plans all measures and processes for unpredicted events of catastrophe. As a basis for suitable precautions, the regular analysis of vulnerabilities, threats and risks is required.
• ITC Infrastructure Manager
• Test and QS Manager
• User: The user refers, for example as a user of an application, to the IT Service Organization, for the purpose of reporting Interruptions or to place Service Requests. Typically the Service Desk serves as the single point-of-contact for the user.

 

Related Checklists and KPIs

Checklists

• Checklists IT Service Continuity Management

KPIs

• Key Performance Indicators "IT Service Continuity Management" according to ITIL V2

 

Related ITIL Glossary Terms

• IT Service Continuity Plan