ITIL Wiki News
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Enhanced ITIL Glossary with the most popular terms in ITIL and IT Service Management
Mon, 17 June 2013
We are happy to introduce an enhanced and restructured ITIL Glossary with the most commonly searched ITIL and ITSM phrases.
Currently, the revised glossary provides access to about 400 glossary entries on the IT Infrastructure Library and it includes various items which cannot be found that easily in any other source.
We also gave the glossary a new structure so that searching and browsing through ITIL terms and explanations is now easier than before.
→ Details: ITIL Glossary
How to implement ITIL -- Application Systems
Wed, 05 June 2013
If new or changed application systems are needed in order to support the ITIL processes, these must first be procured or developed and implemented.
It is important to take into account functional as well as non-functional aspects when specifying the IT Service Management system requirements ...
And this is what needs to be done:
→ Implementing ITIL: Selection and Implementation of Application Systems
Now in the new channel layout: The ITIL Process Map on YouTube
Sun, 19 May 2013
Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:
The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.
Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.
We look forward to welcoming you on YouTube!
→ YouTube Channel: ITIL Process Map
How to implement ITIL -- Process Design
Wed, 15 May 2013
Determining the sequences of activities within each ITIL process (defining the "ITIL process flows") is bound to require considerable effort. This makes it important to concentrate on the areas which really matter to your organization.
→ Implementing ITIL: Designing the ITIL Processes in Detail
How to implement ITIL -- Establishing Process Control
Sat, 04 May 2013
Process Owners use objective quality criteria (quality measurements, also known as Key Performance Indicators or KPIs) to assess whether their processes are running "well".
This puts them in a position to decide upon the need for process improvements.
→ Implementing ITIL: Establishing ITIL Process Control
How to implement ITIL -- Definition of ITIL Process Interfaces
Tue, 23 April 2013
Just how great the importance of process interfaces is for the design of optimal work procedures frequently becomes apparent during the analysis of as-is Processes:
Weaknesses in processes often occur at those points where one process ends and another one begins...
→ Implementing ITIL: Definition of ITIL Process Interfaces
How to implement ITIL -- To-Be Process Structure
Tue, 16 April 2013
Following the analysis of the initial situation, it can be decided in more detail where the ITIL initiative will put its focus.
In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown ("To-Be Process Structure").
→ Implementing ITIL: Definition of the To-Be Process Structure
How to implement ITIL -- ITIL Self Assessment
Mon, 08 April 2013
An analysis of the current situation should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.
→ Implementing ITIL: Analysis of As-Is Processes - ITIL Self Assessment
How to implement ITIL -- Selection of ITIL Roles
Thu, 21 March 2013
At the beginning of any ITIL or ISO 20000 initiative it is important to nominate the individuals who will be in charge of running the new ITIL processes. This means it must be determined which "ITIL roles" are necessary and to whom those roles are assigned:
→ Implementing ITIL: Selection of ITIL Roles and Role Owners
How to implement ITIL -- Definition of the IT Service Structure
Sat, 16 March 2013
Any ITIL initiative should start by looking at services. After all, the whole idea behind introducing ITIL is to achieve a stronger focus on services.
The best way to get a clear picture on IT services is to develop a service structure, comprising both business and supporting services.
→ Implementing ITIL: Definition of the IT Service Structure
ITIL Process Map also for MS Visio™ 2013
Wed, 06 March 2013
As you may have noticed, Microsoft has recently published the latest edition of Visio™ 2013. The ITIL Process Map 2011 Edition can be used with this new version of Visio™.
The Visio™ add-in included in the ITIL Process Map (the "ITIL Repository Feature") had to be updated to be compatible with Visio™ 2013.
If you are an existing customer, you may receive the latest version of the ITIL Visio™ add-in, including an updated user manual, free of charge.
→ Details: ITIL Visio add-in for MS Visio™ 2013 | Recommendations and free update
How to implement ITIL -- Project Preparation
Fri, 01 March 2013
We are often asked what is important when setting up and carrying out ITIL implementation projects.
In our view, organizations that wish to implement ITIL should put a few prerequisites in place right at the beginning, to ensure that the ITIL principles are adopted in the long term.
→ Implementing ITIL: Project Preparation
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New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard
Wed, 13 June 2012
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.
Now available: ITIL Process Map 2011
Sat, 14 April 2012
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...
IT Process Maps on Google Plus
Thu, 19 January 2012
IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
Please add us to your circles: IT Process Maps on Google+.
