ITIL Service Transition: Difference between revisions
From IT Process Wiki
(Replaced references to ITIL 2011 with ITIL V3.) |
No edit summary |
||
| Line 11: | Line 11: | ||
<meta property="fb:admins" content="100002592864414" /> | <meta property="fb:admins" content="100002592864414" /> | ||
<meta property="og:image" content="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" /> | <meta property="og:image" content="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" /> | ||
<meta property="og:image:width" content=" | <meta property="og:image:width" content="558" /> | ||
<meta property="og:image:height" content=" | <meta property="og:image:height" content="888" /> | ||
<meta name="twitter:card" content="summary"> | |||
<meta name="twitter:site" content="@itprocessmaps"> | |||
<meta name="twitter:creator" content="@itprocessmaps"> | |||
<meta name="twitter:title" content="ITIL Service Transition | IT Process Wiki"> | |||
<meta name="twitter:description" content="The objective of ITIL Service Transition is to build and deploy IT services. This lifecycle stage also makes sure that changes to services and service management processes are carried out in a coordinated way."> | |||
<meta name="twitter:image" content="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg"> | |||
<meta name="twitter:image:alt" content="Overview of the processes in ITIL Service Transition: Change Management, Change Evaluation, Project Management (Transition Planning and Support), Application Development, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management and Knowledge Management."> | |||
<link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" /> | <link href="https://plus.google.com/108613479011811316823/posts" rel="publisher" /> | ||
</itpmch> | </itpmch> | ||
| Line 30: | Line 37: | ||
'''<span id="ITIL_Service_Transition_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Transition</i> is to build and deploy IT services. The Service Transition lifecycle stage also makes sure that changes to services and service management processes are carried out in a coordinated way.</span></p> | '''<span id="ITIL_Service_Transition_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Transition</i> is to build and deploy IT services. The Service Transition lifecycle stage also makes sure that changes to services and service management processes are carried out in a coordinated way.</span></p> | ||
<p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes# | <p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" title="ITIL Processes">IT Service Management | ITIL processes</a></html> | ||
<p> </p> | <p> </p> | ||
| Line 37: | Line 44: | ||
==Processes: ITIL Service Transition== | ==Processes: ITIL Service Transition== | ||
Service Transition builds and deploys new or modified services. | |||
<imagemap> | <imagemap> | ||
Image:Overview_service_transition_itilv3.jpg||right|[[#Processes:_ITIL_Service_Transition|ITIL Service Transition]] | Image:Overview_service_transition_itilv3.jpg||right|Fig. 1: [[#Processes:_ITIL_Service_Transition|ITIL Service Transition]]|459px|thumb|alt=ITIL Service Transition | ||
rect | rect 220 124 342 210 [[Project Management - Transition Planning and Support|Project Management (Transition Planning and Support) - Service Transition]] | ||
rect | rect 71 277 194 363 [[Change Management|Change Management - Service Transition]] | ||
rect | rect 247 277 371 361 [[ITIL Change Evaluation|Change Evaluation - Service Transition]] | ||
rect | rect 152 411 273 494 [[Release and Deployment Management|Release and Deployment Management - Service Transition]] | ||
rect | rect 352 411 473 495 [[Application Development and Customization|Application Development - Service Transition]] | ||
rect | rect 267 545 389 631 [[Service Validation and Testing|Service Validation and Testing - Service Transition]] | ||
rect | rect 221 664 341 748 [[Service Asset and Configuration Management|Service Asset and Configuration Management - Service Transition]] | ||
rect | rect 221 783 342 869 [[Knowledge Management|Knowledge Management - Service Transition]] | ||
desc bottom-left | desc bottom-left | ||
</imagemap> | </imagemap> | ||
<html><div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition#Processes:_ITIL_Service_Transition" itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList --> | |||
<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList --> | |||
<meta itemprop="itemListOrder" content="Ascending" /> | <meta itemprop="itemListOrder" content="Ascending" /> | ||
<p><span itemprop="name" content="Service Transition main processes | <p><span itemprop="name" content="Service Transition main processes">The ITIL service lifecycle stage of <strong class="selflink">Service Transition</strong> (<a href="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" title="ITIL Service Transition">see fig. 1</a>) includes the following <strong>main processes</strong></span></span>: | ||
</p> | </p> | ||
<p> </p> | <p> </p> | ||
<dl><dt><a href="/index.php/Change_Management" title="Change Management" itemprop="itemListElement">Change Management</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Change_Management" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="1" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Change_Management" title="Change Management" itemprop="itemListElement">Change Management</a> | |||
</dt><dd itemprop="description">Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services. | </dt><dd itemprop="description">Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/ITIL_Change_Evaluation" title="ITIL Change Evaluation" itemprop="itemListElement">Change Evaluation</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/ITIL_Change_Evaluation" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="2" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Change_Evaluation" title="ITIL Change Evaluation" itemprop="itemListElement">Change Evaluation</a> | |||
</dt><dd itemprop="description">Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle. | </dt><dd itemprop="description">Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/Project_Management_-_Transition_Planning_and_Support" title="Project Management - Transition Planning and Support" itemprop="itemListElement">Project Management (Transition Planning and Support)</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Project_Management_-_Transition_Planning_and_Support" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="3" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Project_Management_-_Transition_Planning_and_Support" title="Project Management - Transition Planning and Support" itemprop="itemListElement">Project Management (Transition Planning and Support)</a> | |||
</dt><dd itemprop="description">Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates. | </dt><dd itemprop="description">Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/Application_Development_and_Customization" title="Application Development and Customization" itemprop="itemListElement">Application Development</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="4" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Application_Development_and_Customization" title="Application Development and Customization" itemprop="itemListElement">Application Development</a> | |||
</dt><dd itemprop="description">Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors. | </dt><dd itemprop="description">Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/Release_and_Deployment_Management" title="Release and Deployment Management" itemprop="itemListElement">Release and Deployment Management</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Release_and_Deployment_Management" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="5" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Release_and_Deployment_Management" title="Release and Deployment Management" itemprop="itemListElement">Release and Deployment Management</a> | |||
</dt><dd itemprop="description">Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released. | </dt><dd itemprop="description">Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/Service_Validation_and_Testing" title="Service Validation and Testing" itemprop="itemListElement">Service Validation and Testing</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="6" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" title="Service Validation and Testing" itemprop="itemListElement">Service Validation and Testing</a> | |||
</dt><dd itemprop="description">Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service. | </dt><dd itemprop="description">Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/Service_Asset_and_Configuration_Management" title="Service Asset and Configuration Management" itemprop="itemListElement">Service Asset and Configuration Management</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="7" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" title="Service Asset and Configuration Management" itemprop="itemListElement">Service Asset and Configuration Management</a> | |||
</dt><dd itemprop="description">Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships. | </dt><dd itemprop="description">Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships. | ||
</dd></dl> | </dd></dl></div> | ||
<p><br /> | <p><br /> | ||
</p> | </p> | ||
<dl><dt><a href="/index.php/Knowledge_Management" title="Knowledge Management" itemprop="itemListElement">Knowledge Management</a> | |||
<div itemid="https://wiki.en.it-processmaps.com/index.php/Knowledge_Management" itemprop="itemListElement" itemscope itemtype="http://schema.org/ListItem" > | |||
<meta itemprop="position" content="8" /> | |||
<dl><dt itemprop="name"><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/Knowledge_Management" title="Knowledge Management" itemprop="itemListElement">Knowledge Management</a> | |||
</dt><dd itemprop="description">Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. | </dt><dd itemprop="description">Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. | ||
</dd></dl> | </dd></dl></div> | ||
</div><!-- end of schema.org/ItemList --><p></html> | </div><!-- end of schema.org/ItemList --><p></html> | ||
<p> </p> | <p> </p> | ||
| Line 154: | Line 185: | ||
<!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | <!-- define schema.org/WebPage --> <span itemscope itemtype="https://schema.org/WebPage" itemref="md-webpage-description"> | ||
<meta itemprop="name" content="ITIL Service Transition" /> | <meta itemprop="name Headline" content="ITIL Service Transition" /> | ||
<meta itemprop="alternativeHeadline" content="Service Transition" /> | <meta itemprop="alternativeHeadline" content="Service Transition" /> | ||
<link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" /> | <link itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition" /> | ||
<link itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" /> | |||
<span itemid="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" itemprop="image" itemscope itemtype="https://schema.org/ImageObject"> | |||
<meta itemprop="caption" content="ITIL Service Transition main processes."> | |||
<meta itemprop="contentUrl" content="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" /> | |||
<meta itemprop="width" content="558" /> | |||
<meta itemprop="height" content="888" /> | |||
<meta itemprop="representativeOfPage" content="true"/> | |||
<meta itemprop="dateCreated" content="2011-11-18" /> | |||
<meta itemprop="dateModified" content="2019-09-21" /> | |||
<meta itemprop="keywords" content="Service Transition" /> | |||
</span> | |||
<meta itemprop="inLanguage" content="en" /> | <meta itemprop="inLanguage" content="en" /> | ||
<link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Transition_-_Service%C3%BCberf%C3%BChrung" /> | <link itemprop="citation" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Transition_-_Service%C3%BCberf%C3%BChrung" /> | ||
<link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Transici%C3%B3n_del_Servicio" /> | <link itemprop="citation" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Transici%C3%B3n_del_Servicio" /> | ||
<link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" /> | <link itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_V3" /> | ||
<link itemprop="author" href="https://www.linkedin.com/in/stefankempter" /> | <link itemprop="author" href="https://www.linkedin.com/in/stefankempter" /> | ||
<meta itemprop="author" content="Stefan Kempter" /> | <meta itemprop="author" content="Stefan Kempter" /> | ||
Revision as of 17:55, 21 September 2019
Objective: The objective of ITIL Service Transition is to build and deploy IT services. The Service Transition lifecycle stage also makes sure that changes to services and service management processes are carried out in a coordinated way.
Part of: IT Service Management | ITIL processes
Processes: ITIL Service Transition
Service Transition builds and deploys new or modified services.
The ITIL service lifecycle stage of Service Transition (see fig. 1) includes the following main processes:
- Change Management
- Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.
- Change Evaluation
- Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
- Project Management (Transition Planning and Support)
- Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.
- Application Development
- Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
- Release and Deployment Management
- Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.
- Service Validation and Testing
- Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.
- Service Asset and Configuration Management
- Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.
- Knowledge Management
- Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.
KPIs | Templates | Roles
- KPIs for Service Transition
- Service Transition templates and checklists
- ITIL roles within Service Transition
Downloads
|
Use the following links to open the process overview of Service Transition showing the most important interfaces: |
 |
Notes
By: Stefan Kempter 
, IT Process Maps.
Change Management › [...] › Release Mgmt. › Service Validation › Configuration Mgmt. › Knowledge Mgmt.
