Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: [https://en.it-processmaps.com/rss.xml RSS News Feed]
Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: [https://en.it-processmaps.com/rss.xml RSS News Feed]
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====<span id="2013-06-17">Enhanced ITIL Glossary with the most popular terms in ITIL and IT Service Management</span>====
[[Image:Thumb-glossary-itil.jpg|thumb|70px|right|none|alt=ITIL Glossary of terms and acronyms|[[ITIL Glossary|ITIL Glossary: ITIL Terms A-Z]]]]
<small>Mon, 17 June 2013</small>
We are happy to introduce an enhanced and restructured ITIL Glossary with the most commonly searched ITIL and ITSM phrases.
Currently, the revised glossary provides access to about 400 glossary entries on the IT Infrastructure Library and it includes various items which cannot be found that easily in any other source.
We also gave the glossary a new structure so that searching and browsing through ITIL terms and explanations is now easier than before.
[[Image:Thumb-itil-template.jpg|thumb|70px|right|none|alt=Service Review Template|[[Checklist Service Review Report|Service Review template]]]]
<small>Mon, 18 February 2013</small>
The Service Review Report is a document containing the results and findings from a [[Service Review]]. The report is an important input for the definition of CSI initiatives.
→ These are the typical [[Checklist Service Review Report|contents of a Service Review Report]]: ...
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====<span id="2013-02-07">IT Process Maps is now on Pinterest</span>====
We are now present on yet another social media platform: Pinterest is a social site that allows users to create virtual scrapbooks of their interests and likes. We've already created a few ITIL, IT Service Management and ISO 20000 boards for you to check out!
Take a look and visit us at: [http://pinterest.com/itprocessmaps/ IT Process Maps on Pinterest].
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====<span id="2013-01-28">ITSM Events: Public Calendar</span>====
[[Image:ITSM-2013.jpg|thumb|70px|right|none|alt=IT Service Management 2013|[[Service Management Events|ITSM Calendar]]]]
<small>Mon, 28 January 2013</small>
Don't miss any ITSM event or conference: This public calendar shows the most important IT service management events world-wide. You can even subscribe with Google Calendar or access the calendar from your mobile phone.
====<span id="2013-01-22">ITIL Functions and Processes - the Differences and Similarities</span>====
[[Image:Itil-functions.jpg|thumb|70px|right|none|alt=ITIL Functions and Processes|[[ITIL Functions|ITIL Functions & Processes]]]]
<small>Tue, 22 January 2013</small>
In various parts of the books, ITIL refers to "Functions" rather than "Processes". For instance, Incident Management is introduced as a process and Facilities Management as a function. So, what is the difference?
→ Details: [[ITIL Functions|ITIL Functions and Processes]]
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====<span id="2013-01-13">ITIL 2011 Templates and Checklists</span>====
[[Image:Templates-itil-2011.jpg|thumb|70px|right|none|alt=ITIL Templates and Checklists|[[ITIL-Checklists|ITIL Templates]]]]
<small>Sun, 13 January 2013</small>
The most sought-after [[ITIL-Checklists|ITIL templates]] are available for you here in our ITIL Wiki. These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records.
As part of the ITIL Process Map, the "ITIL 2011 templates" were officially reviewed by APM Group to verify their alignment with the principles of Cabinet Office best practice guidance. They are thus officially ITIL® licensed.
→ Details: The most sought-after [[ITIL-Checklists#ITIL 2011 Templates|ITIL 2011 Templates]]
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====<span id="2012-12-29">2012 ITIL Year in Review</span>====
[[Image:Itil-2012.jpg|thumb|70px|right|none|alt=ITIL 2012|[https://en.it-processmaps.com/news/2012-itil-year-in-review-itil-2011.html 2012 ITIL Year in Review]]]
<small>Sun, 29 December 2012</small>
For us at IT Process Maps, the new [[ITIL 2011|ITIL version 2011]] was the most important topic in 2012. A lot has happened during the last 12 months...
In our "Review of the Year 2012" you will find a summary of the most important news on ITIL 2011.
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→ Details: <a href="https://en.it-processmaps.com/news/2012-itil-year-in-review-itil-2011.html" title="IT Process Maps: The most important News on ITIL 2011 in 2012">2012 ITIL Year in Review</a>
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====<span id="2012-12-16">The ITIL Glossary with the most important ITIL 2011 Glossary Terms</span>====
The navigable [[ITIL Glossary]] provides you with definitions for the most important and commonly used ITIL glossary terms and acronyms. Related contents of the ITIL Wiki, like ITIL process descriptions, role definitions and ITIL checklists can be reached via links.
The ITIL Glossary was created as part of the IT Process Wiki. It is online since 2007 and continuously updated. Currently it includes approximately 350 entries from the ITIL V3/ ITIL 2011 edition.
→ Details: [[ITIL Glossary|ITIL 2011 Glossary Terms and Acronyms]]
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====<span id="2012-12-09">Free Project Management Templates and Checklists</span>====
[[Image:Project-management-templates.jpg|thumb|70px|right|none|alt=Project Management Templates and Checklists|[[Project Management - Templates, Checklists and Tips|Free Project Management Templates]]]]
<small>Sun, 09 December 2011</small>
Essential also for your ITIL project: [[Project Management - Templates, Checklists and Tips|Basic knowledge, checklists and tips for Project Management]].
These documents are designed to provide practical support for anyone assigned to do the actual "project work". However, they are also well suited for improving the organization and implementation of some of the day-to-day routine operations.
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====<span id="2012-11-24">Change Management in ITIL 2011</span>====
[[Change Management]], with its ten sub-processes, is still one of the most complex processes in ITIL.
A new sub-process "Assessment of Change Proposals" has been added in ITIL 2011. Change Proposals are typically submitted by Service Portfolio Management. The purpose of the assessment is to identify possible issues prior to the start of Service Design activities.
Major changes need to be evaluated prior to their authorization. Change Management now submits major Changes to the Change Evaluation process for a formal assessment. Once a Change is authorized and scheduled, detailed planning and deployment are handled by the Transition Planning and Support and Release Management processes.
Low-risk and well understood Minor Changes are typically implemented without the involvement of Release Management.
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====<span id="2012-11-14">KPIs according to ITIL 2011</span>====
[[ITIL Key Performance Indicators|ITIL Key Performance Indicators (ITIL KPIs)]] are used to assess if the processes of an IT organization are running according to expectations. The suggested KPIs in our ITIL Wiki comply with the ITIL 2011 recommendations.
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====<span id="2012-11-09">Best Practices at a Glance</span>====
[[Image:Ibpi-org.jpg|thumb|70px|right|none|alt=International Best Practice Institute (IBPI)|[http://www.ibpi.org Standards and Frameworks at IBPI.org]]]
<small>Fri, 09 November 2012</small>
How to get a thorough overview on successful Best Practices being implemented in industry, government and educational institutions?
The [http://www.bbpi.org International Best Practice Institute (IBPI)] provides information and free data on frequently referenced key standards and frameworks on IT management and related domains, such as IT Service Management, IT Governance, Enterprise Architecture, Project Management and Business Process Management. It links to sources of detailed information like guidance, qualification schemes, free whitepapers and templates. In addition, IBPI includes a number of widely used non-proprietary frameworks and certification schemes.
The IBPI web site is very helpful, as it facilitates research on Best Practices and makes it easy for you to see which standards could be relevant to your organization and how they interrelate.
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====<span id="2012-10-11">The RACI Matrix - a powerful tool for managing responsibilities in ITIL processes</span>====
The ITIL Process Map uses a [https://en.it-processmaps.com/products/itil-raci-matrix.html RASCI matrix] to provide a summary of the ITIL roles and their levels of responsibility in the various ITIL processes.
RACI matrices are especially useful in clarifying roles and responsibilities in cross-functional processes. RASCI is an extended variant of the commonly known RACI model, which defines the participation of roles in different activities: R - Responsible, A - Accountable, S - Support, C - Consulted and I - Informed.
Our video is based on the Visio version of the ITIL Process Map where the RACI matrix comes in the form of an Excel table. This makes it easy to adapt the matrix to the specific needs of the organization.
→ <html><a href="https://demo.it-processmaps.com/raci_en/itil-raci-matrix.html">Start Video [2:12 min]</a></html>
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Revision as of 16:01, 17 June 2013
<seo metakeywords="itil wiki news, news itil wiki" metadescription="IT Process Wiki: the latest ITIL news - stay informed about important changes and updates to our ITIL Wiki." />
ITIL Wiki News
Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: RSS News Feed
Enhanced ITIL Glossary with the most popular terms in ITIL and IT Service Management
We are happy to introduce an enhanced and restructured ITIL Glossary with the most commonly searched ITIL and ITSM phrases.
Currently, the revised glossary provides access to about 400 glossary entries on the IT Infrastructure Library and it includes various items which cannot be found that easily in any other source.
We also gave the glossary a new structure so that searching and browsing through ITIL terms and explanations is now easier than before.
Our YouTube channel now presents itself in the recently introduced new and more clearly laid-out design:
The videos present all important facts about the structure, contents and usage of the ITIL Process Map and the ITIL - ISO 20000 Bridge.
Examples from the most widely known ITIL processes - like Service Operation and Incident Management - explain how the ITIL process models, checklists and the RACI matrix can be used in practice to support your ITIL initiative.
Determining the sequences of activities within each ITIL process (defining the "ITIL process flows") is bound to require considerable effort. This makes it important to concentrate on the areas which really matter to your organization.
Process Owners use objective quality criteria (quality measurements, also known as Key Performance Indicators or KPIs) to assess whether their processes are running "well".
This puts them in a position to decide upon the need for process improvements.
Just how great the importance of process interfaces is for the design of optimal work procedures frequently becomes apparent during the analysis of as-is Processes:
Weaknesses in processes often occur at those points where one process ends and another one begins...
Following the analysis of the initial situation, it can be decided in more detail where the ITIL initiative will put its focus.
In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown ("To-Be Process Structure").
An analysis of the current situation should precede any process reorganization; this will make it possible to decide which current processes may be left unchanged and where, on the other hand, there is an especially urgent need for action.
At the beginning of any ITIL or ISO 20000 initiative it is important to nominate the individuals who will be in charge of running the new ITIL processes. This means it must be determined which "ITIL roles" are necessary and to whom those roles are assigned:
As you may have noticed, Microsoft has recently published the latest edition of Visio™ 2013. The ITIL Process Map 2011 Edition can be used with this new version of Visio™.
The Visio™ add-in included in the ITIL Process Map (the "ITIL Repository Feature") had to be updated to be compatible with Visio™ 2013.
If you are an existing customer, you may receive the latest version of the ITIL Visio™ add-in, including an updated user manual, free of charge.
We are often asked what is important when setting up and carrying out ITIL implementation projects.
In our view, organizations that wish to implement ITIL should put a few prererequisites in place right at the beginning, to ensure that the ITIL principles are adopted in the long term.
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...
IT Process Maps on Google Plus
Thu, 19 January 2012
IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
