IT Service Continuity Management - ITIL V2: Difference between revisions
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'''ITIL Version''': ITIL | '''ITIL Version''': ITIL V2 '''→''' see also '''[[IT Service Continuity Management|IT Service Continuity Management - ITIL V3]]''' | ||
'''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions. | '''Process-Objective''': IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions. | ||
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'''Part of''': [[Service Delivery]] | '''Part of''': [[Service Delivery]] | ||
'''Process Owner''': [[ | '''Process Owner''': [[#ITSC-Manager-ITIL-V2|IT Service Continuity Manager]] | ||
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==Sub-Processes== | ==Sub-Processes== | ||
[[Image:overview_itscm.jpg| | [[Image:overview_itscm.jpg|thumb|739px|none|link=https://wiki.en.it-processmaps.com/index.php/File:Overview_itscm.jpg|Overview of IT Service Continuity Management]] | ||
'''Carry out ITSCM Risk Analysis''' | |||
*Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components. | |||
'''Create [[ITIL Glossary#IT Service Continuity Plan|IT Service Continuity Plan]]''' | |||
*Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organizational conditions for disaster precaution. | |||
'''Determine Technical Measures for Containing Risks''' | |||
*Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs. | |||
'''Commission Measures for the Increase in Availability ''' | |||
*Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management. | |||
'''Carry out Organizational Measures for Containing Risks''' | |||
*Process objective: Definition and implementation of organizational measures in order to be prepared for the event of a disaster. | |||
'''Practice the Event of Disaster''' | |||
*Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient. | |||
'''Carry out ITSCM Reporting''' | |||
*Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events. | |||
==Involved Roles== | ==Involved Roles== | ||
* [[Roles | *[[ITIL Roles#Application-Manager|Application Manager]] | ||
* | *'''<span id="ITSC-Manager-ITIL-V2">IT Service Continuity Manager</span>''': In ITIL V2 the IT Service Continuity Manager defines and plans all measures and processes for unpredicted events of catastrophe. As a basis for suitable precautions, the regular analysis of vulnerabilities, threats and risks is required. | ||
* [[Roles | *[[ITIL Roles#ITC-Infrastructure-Manager|ITC Infrastructure Manager]] | ||
* [[Roles | *[[ITIL Roles#Test-QS-Manager|Test and QS Manager]] | ||
* | *'''User''': The user refers, for example as a user of an application, to the IT Service Organization, for the purpose of reporting Interruptions or to place Service Requests. Typically the Service Desk serves as the single point-of-contact for the user. | ||
==Related Checklists and KPIs== | ==Related Checklists and KPIs== | ||
==== Checklists ==== | ====Checklists==== | ||
*[[ | *[[ITIL-Checklists#IT Service Continuity Management|Checklists IT Service Continuity Management]] | ||
==== KPIs ==== | ====KPIs==== | ||
*[[KPIs IT Service Continuity Management|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]] | *[[KPIs IT Service Continuity Management|Key Performance Indicators "IT Service Continuity Management" according to ITIL V2]] | ||
==Related [[ITIL Glossary]] Terms== | |||
*[[ITIL Glossary/_ITIL_Terms_I#IT Service Continuity Plan|IT Service Continuity Plan]] | |||
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[[Category:ITIL V2]][[Category:ITIL process]][[Category:Service Delivery|IT Service Continuity Management - ITIL V2]][[Category:IT Service Continuity Management]] | |||
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Latest revision as of 17:57, 4 February 2016
ITIL Version: ITIL V2 → see also IT Service Continuity Management - ITIL V3
Process-Objective: IT Service Continuity Management defines and plans all measures and processes for unpredicted events of disaster. The regular analysis of vulnerabilities, threats and risks represents a basis for suitable precautions.
Part of: Service Delivery
Process Owner: IT Service Continuity Manager
Sub-Processes
Carry out ITSCM Risk Analysis
- Process objective: Identification of the risks from a business viewpoint and linking those risks to IT Services and infrastructure components.
Create IT Service Continuity Plan
- Process objective: Identification of measures with the aim of being prepared for potential disasters; establishment of the organizational conditions for disaster precaution.
Determine Technical Measures for Containing Risks
- Process objective: Determination of concrete technical measures in order to reduce the risks in association with events of disaster; compilation of corresponding RFCs.
Commission Measures for the Increase in Availability
- Process objective: After the successful clearance of the Change, the implementation planning is to be detailed; subsequently the implementation is commissioned to suitable technical experts within Application or Infrastructure Management.
Carry out Organizational Measures for Containing Risks
- Process objective: Definition and implementation of organizational measures in order to be prepared for the event of a disaster.
Practice the Event of Disaster
- Process objective: The prepared arrangements for the event of a disaster are to be submitted to a realistic test, in order to confirm that these arrangements are functional and sufficient.
Carry out ITSCM Reporting
- Process objective: Reporting on changes to the risk-situation as well as on the status of counter-measures for the preparation for disaster events.
Involved Roles
- Application Manager
- IT Service Continuity Manager: In ITIL V2 the IT Service Continuity Manager defines and plans all measures and processes for unpredicted events of catastrophe. As a basis for suitable precautions, the regular analysis of vulnerabilities, threats and risks is required.
- ITC Infrastructure Manager
- Test and QS Manager
- User: The user refers, for example as a user of an application, to the IT Service Organization, for the purpose of reporting Interruptions or to place Service Requests. Typically the Service Desk serves as the single point-of-contact for the user.
