KPIs Financial Management for IT Services
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ITIL Process: Service Delivery - Financial Management for IT Services
| Key performance Indicator (KPI) | Definition |
|---|---|
| Adherence to Budgeting Process | Percent of projects using the standard IT budgeting process |
| Cost-/ Benefit Estimation | Percent of project files containing cost-/ benefit estimates |
| Post Implementation Review | Percent of projects where costs and benefits are verified after implementation |
| Adherence to Approved Budget | Percent of IT expenses exceeding the approved budget |
| Adherence to Project Resources | Percent of expenses exceeding the planned budget for a project |
| Proposals for Cost Optimisation | Number of proposals by Financial Management for the optimised use of financial resources |
