Configuration Management
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ITIL Version: ITIL V2 → see also Service Asset and Configuration Management - ITIL V3
Process-Objective: The information about Infrastructure and Services necessary for the IT Service Management is made available by Configuration Management. Changes are documented and the updated status of the information is regularly checked. With this, updated and historical information as to the Configuration Items (CIs) are continuously available within the Configuration Management Database (CMDB).
Part of: Service Support
Process Owner: Configuration Manager
Sub-Processes
- Define and Update CMDB Structure
- Process objective: The structure of the CMDB is to be defined and updated in such a way, that it can hold the necessary information related to CIs, including their attributes and relationships.
- Identify and Document CI Status
- Process objective: Carrying out of updates in the CMDB as a reaction to changes to the IT infrastructure, so that these are constantly an exact mapping of the actual CIs installed.
- Carry out CMDB Audits
- Process objective: Regular checking of contents of the CMDB, so that these constantly represent an exact mapping of the CIs actually installed.
- Supply Information Regarding CIs
- Process objective: Make available information regarding CIs as required by the other IT Service Management Processes.
Involved Roles
Related Checklists and KPIs
Checklists
