ITIL Service Transition: Difference between revisions

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== ITIL Service Transition ==
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<p>&nbsp;</p>


The objective of ''ITIL Service Transition'' is to build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.
'''<span id="ITIL_Service_Transition_definition">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="name Headline">ITIL <span itemprop="alternativeHeadline">Service Transition</span></span></i> is to build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.</span></p>
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management | ITIL 2011 processes</a></html>


'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]
<p>&nbsp;</p>


<p>&nbsp;</p>
__TOC__


== Processes: ITIL Service Transition ==
==Processes: ITIL Service Transition==


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Image:Overview_service_transition_itilv3.jpg||left|ITIL Service Transition - Click on a process for more details|459px|thumb|alt=ITIL Service Transition
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As per '''ITIL 2011''', the following processes are part of the ITIL stage [[ITIL V3 Service Transition|Service Transition]]:
Service Transition builds and deploys new or modified services.


<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name" content="Service Transition main processes:">As per ITIL 2011, the following <strong>main processes</strong> are part of the ITIL stage <strong class="selflink">Service Transition</strong>:</span>
</p>
<p>&#160;</p>
<dl><dt><a href="/index.php/Change_Management" title="Change Management" itemprop="itemListElement">Change Management</a>
</dt><dd itemprop="description">Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/ITIL_Change_Evaluation" title="ITIL Change Evaluation" itemprop="itemListElement">Change Evaluation</a>
</dt><dd itemprop="description">Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Project_Management_-_Transition_Planning_and_Support" title="Project Management - Transition Planning and Support" itemprop="itemListElement">Project Management (Transition Planning and Support)</a>
</dt><dd itemprop="description">Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Application_Development_and_Customization" title="Application Development and Customization" itemprop="itemListElement">Application Development</a>
</dt><dd itemprop="description">Process Objective: To make available applications and systems which provide the required functionality for IT services. This  process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Release_and_Deployment_Management" title="Release and Deployment Management" itemprop="itemListElement">Release and Deployment Management</a>
</dt><dd itemprop="description">Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Service_Validation_and_Testing" title="Service Validation and Testing" itemprop="itemListElement">Service Validation and Testing</a>
</dt><dd itemprop="description">Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Service_Asset_and_Configuration_Management" title="Service Asset and Configuration Management" itemprop="itemListElement">Service Asset and Configuration Management</a>
</dt><dd itemprop="description">Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Knowledge_Management" title="Knowledge Management" itemprop="itemListElement">Knowledge Management</a>
</dt><dd itemprop="description">Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.
</dd></dl>
</div><!-- end of schema.org/ItemList --><p></html>
<p>&nbsp;</p>
<p>&nbsp;</p>


;[[Change Management]]
==<span id="Additional_Information_on_Service_Transition">KPIs | Templates | Roles</span>==
:Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.
 
;[[ITIL Change Evaluation|Change Evaluation]]
:Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.
 
;[[Project Management - Transition Planning and Support|Project Management (Transition Planning and Support)]]
:Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.
 
;[[Application Development and Customization|Application Development]]
:Process Objective: To make available applications and systems which provide the required functionality for IT services. This  process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
 
;[[Release and Deployment Management]]
:Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.
 
;[[Service Validation and Testing]]
:Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.
 
;[[Service Asset and Configuration Management]]
:Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.
 
;[[Knowledge Management]]
:Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.
 
<p>&nbsp;</p>
<br style="clear:both;"/>
 
== Additional Information on Service Transition ==


* [[ITIL KPIs Service Transition|KPIs for Service Transition]]
* [[ITIL KPIs Service Transition|KPIs for Service Transition]]
* [[ITIL-Checklists#ITIL Service Transition Templates|Checklists for Service Transition]]
* [[ITIL-Checklists#ITIL Service Transition Templates|Service Transition templates and checklists]]
* [[ITIL Roles#ITIL roles and boards - Service Transition|ITIL Roles within Service Transition]]
* [[ITIL Roles#ITIL roles and boards - Service Transition|ITIL roles within Service Transition]]


<p>&nbsp;</p>
<p>&nbsp;</p>


== Downloads ==
==Downloads==
 
==== Overview Service Transition ====


{|
{|
| valign="top" |
|style="vertical-align:top" |
Use the following links to open the process overview of Service Transition showing the most important interfaces:
Use the following links to open the process overview of Service Transition showing the most important interfaces:


* [[Media:Service-transition.jpg|Service Transition (.JPG)]]
* [[Media:Service-transition.jpg|Service Transition (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/service-transition-itil-v3.pdf Service Transition (.PDF)]''
* [https://wiki.en.it-processmaps.com/images/pdf/service-transition-itil-v3.pdf Service Transition (.PDF)]''
| valign="top" |
|style="vertical-align:top" |
[[Image:Service-transition.jpg|thumb|175px|left|none|alt=Service Transition ITIL|The ITIL discipline Service Transition at a glance]]
[[Image:Service-transition.jpg|thumb|175px|left|none|alt=Service Transition ITIL|The ITIL discipline Service Transition at a glance]]
|-
|-
|}
|}


<br style="clear:both;"/>
<p>&nbsp;</p>
 
==[ Infobox ]==
 
<html><table class="wikitable">
<tr>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition">https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Transition</a></td>
</tr>
<tr>
<td>Languages:</td>
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Transition_-_Service%C3%BCberf%C3%BChrung" title="ITIL Service Transition - Serviceüberführung">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Transici%C3%B3n_del_Servicio" title="Transición del Servicio">espa&#xf1;ol</a></span></td>
</tr>
<tr>
<td>Image:</td>
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/0/0c/Overview_service_transition_itilv3.jpg" title="ITIL Service Transition">ITIL 2011 Service Transition processes (.JPG)</a></td>
</tr>
<tr>
<td>Author:</td>
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
</tr>
</table>


<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Change_Management" itemprop="url"><span itemprop="title">Change Management</span></a> › [...] ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Release_and_Deployment_Management" itemprop="url"><span itemprop="title">Release Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Validation_and_Testing" itemprop="url"><span itemprop="title">Service Validation</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Asset_and_Configuration_Management" itemprop="url"><span itemprop="title">Configuration Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Knowledge_Management" itemprop="url"><span itemprop="title">Knowledge Mgmt.</span></a>
</span>
</small></p>
</div><!-- end of schema.org/WebPage --><p></html>


<!-- This page is assigned to the following categories: -->
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|3]][[Category:Service Transition|!]]
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|3]][[Category:Service Transition|!]]
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Revision as of 16:32, 11 December 2013

<seo metakeywords="service transition, itil service transition, itil transition, itil v3 transition, itil v3 service transition" metadescription="ITIL Service Transition: Definition - Processes - Additional information on Service Transition: ITIL Roles, Checklists, KPIs..." />

DE - ES - Service Transitiondiese Seite auf Deutschesta página en español
DE - ES - Service Transition


 

Objective: The objective of ITIL Service Transition is to build and deploy IT services. Service Transition also makes sure that changes to services and Service Management processes are carried out in a coordinated way.

Part of: IT Service Management | ITIL 2011 processes

 

Processes: ITIL Service Transition

ITIL Service TransitionProject Management (Transition Planning and Support) - Service TransitionChange Management - Service TransitionChange Evaluation - Service TransitionRelease and Deployment Management - Service TransitionApplication Development - Service TransitionService Validation and Testing - Service TransitionService Asset and Configuration Management - Service TransitionKnowledge Management - Service Transition
ITIL Service Transition - Click on a process for more details

Service Transition builds and deploys new or modified services.

As per ITIL 2011, the following main processes are part of the ITIL stage Service Transition:

 

Change Management
Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.


Change Evaluation
Process Objective: To assess major Changes, like the introduction of a new service or a substantial change to an existing service, before those Changes are allowed to proceed to the next phase in their lifecycle.


Project Management (Transition Planning and Support)
Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.


Application Development
Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.


Release and Deployment Management
Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.


Service Validation and Testing
Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.


Service Asset and Configuration Management
Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.


Knowledge Management
Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.

 

KPIs | Templates | Roles

 

Downloads

Use the following links to open the process overview of Service Transition showing the most important interfaces:

Service Transition ITIL
The ITIL discipline Service Transition at a glance

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch | español
Image: ITIL 2011 Service Transition processes (.JPG)
Author: , IT Process Maps   

 › [...] ›  ›  ›  ›

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