KPIs Service Review

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<seo metakeywords="kpi service review, kpis service review, itil service review kpi" metadescription="Service Review: The most important ITIL KPIs - ITIL Key Performance Indicators." />

KPI's ITIL Service Review
KPI's ITIL Service Review


ITIL Process: ITIL V3 CSI - Continual Service Improvement - Service Review

Source: Key Performance Indicators for ITIL Service Review from the ITIL Process Map V3

 

 

Key Performance Indicator (KPI) Definition
Number of Service Reviews Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives

 

→ back to: ITIL Key Performance Indicators

 

 

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