Checklist Service Catalogue

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Checklist Service Catalogue - Template Service Catalogue
Checklist Service Catalogue - Template Service Catalogue


→ see also: Checklist Service Portfolio according to ITIL V3

ITIL Process: ITIL V2 Service Delivery - Service Level Management - ITIL V2 - Service Catalogue Management - ITIL V3

Checklist Category: Checklists for Service Level Management

Source: Checklist "Service Catalogue" from the ITIL Process Map V2


The Service Catalogue contains summarising information about existing or planned external IT Services:

  • Index of IT Services
    • Name
    • Client
    • Current status (e.g. „In planning“, „In implementation“, „Active“, „Outphased“)
  • For each IT Service:
    • Name
    • Description
    • Client(s)
    • Internal Service components on which the external Service is based
    • Relationship to other IT Services
    • Time schedule
      • Planned Service start
      • Next planned change
      • Planned completion
    • Reference to further documents
      • SLR
      • Service Specification Sheet
      • SLA
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