ITIL Service Strategy
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ITIL Service Strategy: Overview
Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
Part of: IT Service Management
Processes of ITIL Service Strategy
![ITIL Service Strategy](/images/thumb/4/4b/Overview_service_strategy_itilv3.jpg/296px-Overview_service_strategy_itilv3.jpg)
The following processes are part of the ITIL V3 core discipline Service Strategy:
- Service Portfolio Management
- Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
- Financial Management
- Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
Additional Information on Service Strategy
Downloads
Overview Service Strategy
Use the following links to open the process overview of Service Strategy showing the most important interfaces: |
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