Checklist Configuration Item (CI) Record
From IT Process Wiki
<seo metakeywords="configuration item itil, configuration item category, configuration item template, itil configuration item template" metadescription="A Configuration Item/ CI Record within the CMDB contains the following data: Unique identifier, ... Classification: Category ..." />
ITIL Process: ITIL V2 Service Support - Configuration Management
Checklist Category: Checklists for Configuration Management
Source: Checklist "Configuration Item - CI Record" from the ITIL Process Map V2
A CI Record within the CMDB contains the following data:
- Unique identifier
- Name
- Description
- Person in charge
- Classification
- Category (e.g. Hardware, Software, ...)
- Type (e.g. Server, Printer, ... - refinement of the classification into categories)
- Manufacturer information
- Manufacturer name
- Serial number
- License number/ reference to license contract
- Version
- Modification history of the CI Record
- Date of creation
- Modifications
- Description of modification
- Date
- Person in charge
- Location
- Status history (description of the life cycle of a CI with status values, as for example „Undergoing Test“, ..., „Active“, ..., „Undergoing Maintenance“, ..., „Out of Operation“, ...)
- Present status
- Status history (historical Changes to the status of the CI or Changes planned for the future)
- Status change
- Description
- Time and date of the Change in status
- Relationships to IT Services
- Relationships to other CIs, e.g.
- Is a component of
- Is associated with
- Uses
- Is a characteristic of
- Is a new version of
- Will be replaced by
- Relationships to other data objects within Service Management
- Incident Records
- Problem Records
- Known Errors
- Change Records
- Relationships to documents
- Contractual documentation
- Operating documentation
- User documentation
- Emergency-relevant documentation
- Other documentation
