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The IT Process Wiki

The IT Process Wiki is intended to promote more widespread use of Best Practice by IT professionals. In particular, this wiki is about ITIL, ISO 20000 and IT Service Management, and also about Process Management in general, as Process Management techniques are necessary for implementing and retaining Best Practice principles.

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office.

This Wiki is run and sponsored by IT Process Maps, creators of the ITIL Process Map.

News

As we develop the ITIL Process Map for ITIL Version 3 (ITIL V3) we will also gradually adjust this Wiki to ITIL V3 and the IT Service Management Lifecycle:

See our new descriptions of the ITIL V3 core disciplines, including detailed and complete descriptions of

• Service Design, featuring the new IT Security and Supplier Management processes
• Service Transition with the new ITIL V3 Change Management Processes and
• ITIL V3 Service Operation with Incident Management and Problem Management

Learn about

• ITIL V3 vs. ITIL V2: The Main Changes and Differences

Now available: The IT Process Wiki, German Version: Das IT Process Wiki mit ITIL V3 jetzt auch in deutscher Version.

Contents

What is ITIL?	ITIL Knowledge: Reference material on ITIL and IT Service Management
ITIL Processes	Detailed descriptions of the IT Service Management processes (ITIL V3 and V2)
ITIL Implementation	Strategies for introducing ITIL into the IT organization
ITIL V2 vs. ITIL Version 3	Comparison between ITIL V3 ("ITIL Version 3") and ITIL V2 - the Main Changes and Differences
ISO 20000	Certification for IT Organizations
Process Management	Advice on how to use Process Management techniques for success

About IT Process Maps

Our well-founded know-how in the fields of IT Management as well as Process and Project Management stems from many years of experience as IT line managers and business consultants, working for leading businesses worldwide from a broad spectrum of industries.

Our business is the provision of ready-to-use tools and know-how to support you in your IT process management projects:

The ITIL Process Map V3 is a professional, complete and well-structured process model, designed to give our customers an easy access into ITIL and to get them started quickly with their ITIL or ISO 20000 projects. The ITIL reference process model is at present available

• for the new ITIL Version 3 (ITIL V3) in English for Microsoft Visio™ and the ARIS Process Platform™
• for the established ITIL Version 2 in English and German for Microsoft Visio™, Corel iGrafx® Flowcharter™/ Process™, QMAP/ QViS Professional™ and the ARIS Process Platform™.

And here are the people behind IT Process Maps:

Stefan and Andrea Kempter