KPIs Configuration Management
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ITIL Process: Service Support - Configuration Management
| Key performance Indicator (KPI) | Definition |
|---|---|
| Verification Frequency | Frequency of physical verifications of CMDB contents |
| Verification Duration | Average duration for physical verifications of the CMDB contents |
| Effort for CMDB Verifications | Average work effort for physical verifications of the CMDB contents |
| CMDB Coverage | Percentage of configuration components for which data is kept in the CMDB |
| Automatic CMDB Update | Percentage of configuration components for which data in the CMDB is updated automatically |
| Number of CMDB Errors | Number of occasions when CMDB contents are found to be incorrect
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