Checklist Configuration Item (CI) Record

ITIL Process: Service Support - Configuration Management

Checklist Category: Checklists for Configuration Management

A CI Record within the CMDB contains the following data:

• Unique identifier
• Name
• Description
• Person in charge
• Classification
  • Category (e.g. Hardware, Software, ...)
  • Type (e.g. Server, Printer, ... - refinement of the classification into categories)
• Manufacturer information
  • Manufacturer name
  • Serial number
  • License number/ reference to license contract
• Version
• Modification history of the CI Record
  • Date of creation
  • Modifications
    • Description of modification
    • Date
    • Person in charge
• Location
• Status history (description of the life cycle of a CI with status values, as for example „Undergoing Test“, ..., „Active“, ..., „Undergoing Maintenance“, ..., „Out of Operation“, ...)
  • Present status
  • Status history (historical Changes to the status of the CI or Changes planned for the future)
    • Status change
    • Description
    • Time and date of the Change in status
• Relationships to IT Services
• Relationships to other CIs, e.g.
  • Is a component of
  • Is associated with
  • Uses
  • Is a characteristic of
  • Is a new version of
  • Will be replaced by
• Relationships to other data objects within Service Management
  • Incident Records
  • Problem Records
  • Known Errors
  • Change Records
• Relationships to documents
  • Contractual documentation
  • Operating documentation
  • User documentation
  • Emergency-relevant documentation
  • Other documentation