Checklist Service Improvement Plan (SIP)
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![Checklist Service Improvement Plan (SIP) - Template Service Improvement Plan (SIP)](/images/f/f8/ITIL-Wiki-deutsch.jpg)
→ see also: Checklist SIP according to ITIL 2011, enhanced with many additions
ITIL Process: ITIL V2 Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
Source: Checklist "Service Improvement Plan - SIP" from the ITIL Process Map V2
The Service Improvement Plan contains summarising information about measures, with the aid of which the Service quality is to be enhanced:
- Defined measures for Service improvements or changes:
- Service name
- Person in charge of the IT Service
- Person in charge of the measure to enhance the Service quality
- Description
- Source of the measure (i.e. SLA review)
- Person in charge of the implementation of the measure
- Target date
- Status