KPIs Capacity Management
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ITIL Process: Service Delivery - Capacity Management
| Key performance Indicator (KPI) | Definition |
|---|---|
| Incidents due to Lack of Capacity | Number of incidents occurring, which are attributable to insufficient IT Capacity |
| Exactness of Capacity Forecast | Deviation of the predicted capacity development from actual course |
| Capacity Adjustments | Number of adjustments of the IT Capacities to changing demand |
| Unplanned Capacity Adjustments | Number of unplanned increases to IT Capacity as result of capacity bottlenecks |
| Resolution Time of Capacity Shortage | Duration of resolution of recognized capacity-bottleneck |
| Capacity Reserves | Percent of capacity reserves at times of normal and maximum demand |
| Percentage of Capacity Monitoring | Percentage of relevant infrastructure components, of which the capacity is automatically monitored |
