Checklist Emergency Plan

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ITIL Process: Service Delivery - IT Service Continuity Management

Checklist Category: Checklists for IT Service Continuity Management


The following information is recorded within the Emergency Plan:

  • Index of emergency-relevant documents and information
    • Checklists for fault-analyses
    • Possible modes of operation in an emergency (e.g. use of standby systems)
    • Possible Workarounds
    • Recovery procedures
    • Further documentation useful in an emergency
  • Emergency roles and contact lists
  • Alarm plan
  • Index of emergency-relevant access information (passwords, locations/ depositories for keys etc.)
  • Emergency-relevant contract data
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