Checklist Service Catalogue
From IT Process Wiki
ITIL Process: Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
The Service Catalogue contains summarising information about existing or planned external IT Services:
- Index of IT Services
- Name
- Client
- Current status (e.g. „In planning“, „In implementation“, „Active“, „Outphased“)
- For each IT Service:
- Name
- Description
- Client(s)
- Internal Service components on which the external Service is based
- Relationship to other IT Services
- Time schedule
- Planned Service start
- Next planned change
- Planned completion
- Reference to further documents
- SLR
- Service Specification Sheet
- SLA
