KPIs Service Review

From IT Process Wiki
Revision as of 16:33, 17 June 2019 by Andrea (talk | contribs)
(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

KPI's ITIL Service Review
KPI's ITIL Service Review


Key Performance Indicators for Service Review from the ITIL Process Map.

→ Back to: ITIL Key Performance Indicators

 

 

KPIs Service Review
Key Performance Indicator (KPI) Definition
Number of Service Reviews
  • Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses
  • Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives