KPIs Service Review
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<seo metakeywords="kpi service review, kpis service review, itil service review kpi" metadescription="Service Review: The most important ITIL KPIs - ITIL Key Performance Indicators." />
ITIL Process: ITIL 2011 CSI - Continual Service Improvement - Service Review
Source: Key Performance Indicators for ITIL Service Review from the ITIL Process Map
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Service Reviews | Number of formal Service Reviews carried out during the reporting period |
| Number of identified Weaknesses | Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives |
→ back to: ITIL Key Performance Indicators
