ITIL Service Strategy

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ITIL Service Strategy: Overview

Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.

Part of: IT Service Management

Processes of ITIL Service Strategy

ITIL Service Strategy - Click on a process for more details

The following processes are part of the ITIL V3 core discipline Service Strategy:

Service Portfolio Management

Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.

Financial Management

Process Objective: To manage the service provider's budgeting, accounting and charging requirements.

Additional Information on Service Strategy

• KPIs for Service Strategy
• Checklists for Service Strategy
• ITIL Roles within Service Strategy

Downloads

Overview Service Strategy

Use the following links to open the process overview of Service Strategy showing the most important interfaces: ITIL Service Strategy (.JPG) ITIL Service Strategy (.PDF)

The ITIL discipline Service Strategy at a glance