ITIL Service Strategy: Difference between revisions

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== ITIL Service Strategy ==
<html><div itemscope="itemscope" itemtype="https://schema.org/WebPage"><!-- define schema.org/WebPage --><p></html>
<p>&nbsp;</p>


The objective of ''ITIL Service Strategy'' is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span itemprop="description">The objective of <i><span itemprop="name Headline">ITIL <span itemprop="alternativeHeadline">Service Strategy</span></span></i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p>
<p><b>Part of</b>: <a itemprop="isPartOf" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management | ITIL 2011 processes</a></html>


'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]
<p>&nbsp;</p>


<p>&nbsp;</p>
__TOC__


== Processes: ITIL Service Strategy ==
==Processes: ITIL Service Strategy==


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Image:Overview_service_strategy_itilv3.jpg||left|ITIL Service Strategy - Click on a process for more details|451px|thumb|alt=ITIL Service Strategy
Image:Overview_service_strategy_itilv3.jpg||right|[[#Processes:_ITIL_Service_Strategy|ITIL Service Strategy]] - Click on a process for more details|451px|thumb|alt=ITIL Service Strategy
rect 175 66 276 139 [[Business Relationship Management|Business Relationship Management - ITIL Service Strategy]]
rect 175 66 276 139 [[Business Relationship Management|Business Relationship Management - ITIL Service Strategy]]
rect 55 169 156 240 [[ITIL Strategy Management|Strategy Management for IT Services - ITIL Service Strategy]]
rect 55 169 156 240 [[ITIL Strategy Management|Strategy Management for IT Services - ITIL Service Strategy]]
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As per '''ITIL 2011''', the following processes are part of the ITIL stage [[ITIL V3 Service Strategy|Service Strategy]]:
Service Strategy determines which types of services should be offered to which customers or markets.


<html><div itemscope="itemscope" itemtype="https://schema.org/ItemList"><!-- define schema.org/ItemList -->
<meta itemprop="itemListOrder" content="Ascending" />
<p><span itemprop="name" content="Service Strategy main processes:">As per ITIL 2011, the following <strong>main processes</strong> are part of the ITIL stage <strong class="selflink">Service Strategy</strong>:</span>
</p>
<p>&#160;</p>
<dl><dt><span id="ITIL_Service_Strategy_Management"><a href="/index.php/ITIL_Strategy_Management" title="ITIL Strategy Management" itemprop="itemListElement">Strategy Management for IT Services</a></span>
</dt><dd itemprop="description">Process Objective: To assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, Strategy Management for IT Services is also responsible for ensuring the implementation of the strategy.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Service_Portfolio_Management" title="Service Portfolio Management" itemprop="itemListElement">Service Portfolio Management</a>
</dt><dd itemprop="description">Process Objective: To manage the service portfolio. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/Financial_Management" title="Financial Management" itemprop="itemListElement">Financial Management for IT Services</a>
</dt><dd itemprop="description">Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
</dd></dl>
<p><br />
</p>
<dl><dt><a href="/index.php/ITIL_Demand_Management" title="ITIL Demand Management" itemprop="itemListElement">Demand Management</a>
</dt><dd itemprop="description">Process Objective: To understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.
</dd></dl>
<p><br />
</p>
<dl><dt><span id="ITIL_Service_Strategy_BRM"><a href="/index.php/Business_Relationship_Management" title="Business Relationship Management" itemprop="itemListElement">Business Relationship Management</a></span>
</dt><dd itemprop="description">Process Objective: To maintain a positive relationship with customers. Business Relationship Management identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs.
</dd></dl>
</div><!-- end of schema.org/ItemList --><p></html>
<p>&nbsp;</p>
<p>&nbsp;</p>


;<span id="ITIL Service Strategy Management">[[ITIL Strategy Management|Strategy Management for IT Services]]</span>
==<span id="Additional_Information_on_Service_Strategy">KPIs | Templates | Roles</span>==
:Process Objective: To assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, Strategy Management for IT Services is also responsible for ensuring the implementation of the strategy.
 
;[[Service Portfolio Management]]
:Process Objective: To manage the service portfolio. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.
 
;[[ITIL Demand Management|Demand Management]]
:Process Objective: To understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.
 
;[[Financial Management|Financial Management for IT Services]]
:Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
 
;<span id="ITIL Service Strategy BRM">[[Business Relationship Management]]</span>
:Process Objective: To maintain a positive relationship with customers. Business Relationship Management identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs.
 
<br style="clear:both;"/>
 
== Additional Information on Service Strategy ==


* [[ITIL KPIs Service Strategy|KPIs for Service Strategy]]
* [[ITIL KPIs Service Strategy|KPIs for Service Strategy]]
* [[ITIL-Checklists#ITIL Service Strategy Templates|Checklists for Service Strategy]]
* [[ITIL-Checklists#ITIL Service Strategy Templates|Service Strategy templates and checklists]]
* [[ITIL Roles#ITIL roles - Service Strategy|ITIL Roles within Service Strategy]]
* [[ITIL Roles#ITIL roles - Service Strategy|ITIL roles within Service Strategy]]


<p>&nbsp;</p>
<p>&nbsp;</p>


== Downloads ==
==Downloads==
 
==== Overview Service Strategy ====


{|
{|
| valign="top" |
|style="vertical-align:top" |
Use the following links to open the process overview of Service Strategy showing the most important interfaces:
Use the following links to open the process overview of Service Strategy showing the most important interfaces:


* [[Media:Itil-service-strategy.jpg|ITIL Service Strategy (.JPG)]]
* [[Media:Itil-service-strategy.jpg|ITIL Service Strategy (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]''
* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]''
| valign="top" |
|style="vertical-align:top" |
[[Image:Itil-service-strategy.jpg|thumb|175px|left|none|alt=Service Strategy ITIL|The ITIL discipline Service Strategy at a glance]]
[[Image:Itil-service-strategy.jpg|thumb|175px|left|none|alt=Service Strategy ITIL|The ITIL discipline Service Strategy at a glance]]
|-
|-
|}
|}


<br style="clear:both;"/>
<p>&nbsp;</p>
 
==[ Infobox ]==
 
<html><table class="wikitable">
<tr>
<td>Link to this page:</td>
<td><a itemprop="url" href="https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy">https://wiki.en.it-processmaps.com/index.php/ITIL_Service_Strategy</a></td>
</tr>
<tr>
<td>Languages:</td>
<td><span itemprop="inLanguage" content="en">English</span> | <span><a itemprop="citation" class="external text" href="https://wiki.de.it-processmaps.com/index.php/ITIL_Service_Strategy_-_Servicestrategie">Deutsch</a></span> | <span><a itemprop="citation" class="external text" href="https://wiki.es.it-processmaps.com/index.php/ITIL_Estrategia_del_Servicio">espa&#xf1;ol</a></span></td>
</tr>
<tr>
<td>Image:</td>
<td style="vertical-align:top"><a itemprop="primaryImageOfPage" href="https://wiki.en.it-processmaps.com/images/4/4b/Overview_service_strategy_itilv3.jpg" title="ITIL Service Strategy">ITIL 2011 Service Strategy processes (.JPG)</a></td>
</tr>
<tr>
<td>Author:</td>
<td><span itemprop="author">Stefan Kempter</span>, <span itemprop="creator copyrightHolder publisher">IT Process Maps</span> &nbsp;&nbsp; <a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></td>
</tr>
</table>


<html><a rel="author" href="https://plus.google.com/111925560448291102517"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a></html>
<p><small>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Strategy_Management" itemprop="url"><span itemprop="title">Strategy Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Service_Portfolio_Management" itemprop="url"><span itemprop="title">Service Portfolio Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Financial_Management" itemprop="url"><span itemprop="title">Financial Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Demand_Management" itemprop="url"><span itemprop="title">Demand Mgmt.</span></a> ›
</span>
<span itemscope="itemscope" itemtype="http://data-vocabulary.org/Breadcrumb">
<a href="https://wiki.en.it-processmaps.com/index.php/Business_Relationship_Management" itemprop="url"><span itemprop="title">Business Relationship Mgmt.</span></a>
</span>
</small></p>
</div><!-- end of schema.org/WebPage --><p></html>


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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|1]][[Category:Service Strategy|!]]
[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|1]][[Category:Service Strategy|!]]
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Revision as of 20:51, 10 December 2013

DE - ES - Service Strategydiese Seite auf Deutschesta página en español
DE - ES - Service Strategy


 

Objective: The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.

Part of: IT Service Management | ITIL 2011 processes

 

Processes: ITIL Service Strategy

ITIL Service StrategyBusiness Relationship Management - ITIL Service StrategyStrategy Management for IT Services - ITIL Service StrategyService Portfolio Management - ITIL Service StrategyDemand Management - ITIL Service StrategyFinancial Management for IT Services - ITIL Service Strategy
ITIL Service Strategy - Click on a process for more details

Service Strategy determines which types of services should be offered to which customers or markets.

As per ITIL 2011, the following main processes are part of the ITIL stage Service Strategy:

 

Strategy Management for IT Services
Process Objective: To assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, Strategy Management for IT Services is also responsible for ensuring the implementation of the strategy.


Service Portfolio Management
Process Objective: To manage the service portfolio. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.


Financial Management for IT Services
Process Objective: To manage the service provider's budgeting, accounting and charging requirements.


Demand Management
Process Objective: To understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.


Business Relationship Management
Process Objective: To maintain a positive relationship with customers. Business Relationship Management identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs.

 

KPIs | Templates | Roles

 

Downloads

Use the following links to open the process overview of Service Strategy showing the most important interfaces:

Service Strategy ITIL
The ITIL discipline Service Strategy at a glance

 

[ Infobox ]

Link to this page:
Languages: English | Deutsch | español
Image: ITIL 2011 Service Strategy processes (.JPG)
Author: , IT Process Maps   

 ›  ›  ›  ›

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