ITIL Wiki News: Difference between revisions
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Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: [https://en.it-processmaps.com/rss.xml RSS News Feed] | Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: [https://en.it-processmaps.com/rss.xml RSS News Feed] | ||
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====<span id="2013-01-13">ITIL 2011 Templates and Checklists</span>==== | |||
[[Image:Templates-itil-2011.jpg|thumb|70px|right|none|alt=ITIL Templates and Checklists|[[ITIL-Checklists|ITIL Templates]]]] | |||
<small>Sun., 13 January 2013</small> | |||
The most sought-after [[ITIL-Checklists|ITIL templates]] are available for you here in our ITIL Wiki. These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records. | |||
As part of the ITIL Process Map, the "ITIL 2011 templates" were officially reviewed by APM Group to verify their alignment with the principles of Cabinet Office best practice guidance. They are thus officially ITIL® licensed. | |||
→ Details: The most sought-after [[ITIL-Checklists#ITIL 2011 Templates|ITIL 2011 Templates]] | |||
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====<span id="2012-06-13">New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard</span>==== | ====<span id="2012-06-13">New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard</span>==== | ||
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<small>Wed, 13 June 2012</small> | <small>Wed, 13 June 2012</small> | ||
The | The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of [[ISO 20000|ISO 20000:2011]]. It is now available as an add-on to the ITIL® Process Map. | ||
The new version of the | The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit. | ||
→ <html><a href="https://en.it-processmaps.com/news/iso-20000-2011.html" rel="standout">Details ...</a></html> | → <html><a href="https://en.it-processmaps.com/news/iso-20000-2011.html" rel="standout">Details ...</a></html> | ||
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Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → <html><a href="https://en.it-processmaps.com/news/itil-process-map-2011.html" rel="standout">Details ...</a></html> | Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → <html><a href="https://en.it-processmaps.com/news/itil-process-map-2011.html" rel="standout">Details ...</a></html> | ||
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Revision as of 17:05, 13 January 2013
<seo metakeywords="itil wiki news, news itil wiki" metadescription="IT Process Wiki: the latest ITIL news - stay informed about important changes and updates to our ITIL Wiki." />
Subscribe to our news feed to get the latest news, and to stay informed about important changes and updates to our ITIL Wiki: RSS News Feed
ITIL 2011 Templates and Checklists
Sun., 13 January 2013
The most sought-after ITIL templates are available for you here in our ITIL Wiki. These ready-to-use templates and checklists are also a good starting point for designing ISO 20000 compliant documents and records.
As part of the ITIL Process Map, the "ITIL 2011 templates" were officially reviewed by APM Group to verify their alignment with the principles of Cabinet Office best practice guidance. They are thus officially ITIL® licensed.
→ Details: The most sought-after ITIL 2011 Templates
2012 ITIL Year in Review
Sun, 29 December 2012
For us at IT Process Maps, the new ITIL version 2011 was the most important topic in 2012. A lot has happened during the last 12 months...
In our "Review of the Year 2012" you will find a summary of the most important news on ITIL 2011.
→ Details: 2012 ITIL Year in Review
The ITIL Glossary with the most important ITIL 2011 Glossary Terms
Sun, 16 December 2012
The navigable ITIL Glossary provides you with definitions for the most important and commonly used ITIL glossary terms and acronyms. Related contents of the ITIL Wiki, like ITIL process descriptions, role definitions and ITIL checklists can be reached via links.
The ITIL Glossary was created as part of the IT Process Wiki. It is online since 2007 and continuously updated. Currently it includes approximately 350 entries from the ITIL V3/ ITIL 2011 edition.
→ Details: ITIL 2011 Glossary Terms and Acronyms
Free Project Management Templates and Checklists
Sun, 09 December 2011
Essential also for your ITIL project: Basic knowledge, checklists and tips for Project Management.
These documents are designed to provide practical support for anyone assigned to do the actual "project work". However, they are also well suited for improving the organization and implementation of some of the day-to-day routine operations.
Change Management in ITIL 2011
Sat, 24 November 2011
Change Management, with its ten sub-processes, is still one of the most complex processes in ITIL.
A new sub-process "Assessment of Change Proposals" has been added in ITIL 2011. Change Proposals are typically submitted by Service Portfolio Management. The purpose of the assessment is to identify possible issues prior to the start of Service Design activities.
Major changes need to be evaluated prior to their authorization. Change Management now submits major Changes to the Change Evaluation process for a formal assessment. Once a Change is authorized and scheduled, detailed planning and deployment are handled by the Transition Planning and Support and Release Management processes.
Low-risk and well understood Minor Changes are typically implemented without the involvement of Release Management.
KPIs according to ITIL 2011
Wed, 14 November 2012
ITIL Key Performance Indicators (ITIL KPIs) are used to assess if the processes of an IT organization are running according to expectations. The suggested KPIs in our ITIL Wiki comply with the ITIL 2011 recommendations.
Best Practices at a Glance
Fri, 09 November 2012
How to get a thorough overview on successful Best Practices being implemented in industry, government and educational institutions?
The International Best Practice Institute (IBPI) provides information and free data on frequently referenced key standards and frameworks on IT management and related domains, such as IT Service Management, IT Governance, Enterprise Architecture, Project Management and Business Process Management. It links to sources of detailed information like guidance, qualification schemes, free whitepapers and templates. In addition, IBPI includes a number of widely used non-proprietary frameworks and certification schemes.
The IBPI web site is very helpful, as it facilitates research on Best Practices and makes it easy for you to see which standards could be relevant to your organization and how they interrelate.
The RACI Matrix - a powerful tool for managing responsibilities in ITIL processes
Thu, 11 October 2012
The ITIL Process Map uses a RASCI matrix to provide a summary of the ITIL roles and their levels of responsibility in the various ITIL processes.
RACI matrices are especially useful in clarifying roles and responsibilities in cross-functional processes. RASCI is an extended variant of the commonly known RACI model, which defines the participation of roles in different activities: R - Responsible, A - Accountable, S - Support, C - Consulted and I - Informed.
Our video is based on the Visio version of the ITIL Process Map where the RACI matrix comes in the form of an Excel table. This makes it easy to adapt the matrix to the specific needs of the organization.
New ITIL Template "Release Policy"
Thu, 13 September 2012
You spoke, we listened: a new and detailed Release Policy template is now available in our Wiki.
The Release Policy represents a set of rules for deploying releases into the live operational environment, defining different approaches for releases depending on their urgency and impact.
→ These are the typical contents of a Release Policy: ...
ITIL 2011 replaces Service Improvement Plan with CSI Register
Wed, 01 August 2012
A new term for an established concept: The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. In ITIL V3 the "CSI Register" was referred to as the "Service Improvement Plan (SIP)".
10 Steps to implementing ITIL
Mon, 16 July 2012
What needs to be considered when planning an ITIL project? How can I assign the available resources in an economical way? Is there a tried and tested approach to implementing ITIL?
The "Implementation Guide in 10 Steps" provides valuable information on how to set up and carry out ITIL implementation projects or ISO 20000 initiatives.
[...]
New: A Bridge between ITIL 2011 and the ISO 20000:2011 Standard
Wed, 13 June 2012
The ITIL® - ISO 20000 Bridge has been brought in line with the latest version of ISO 20000:2011. It is now available as an add-on to the ITIL® Process Map.
The new version of the ITIL® - ISO 20000 Bridge helps IT organizations and IT Service Providers to develop ITIL 20000 compliant processes and serves as a guideline during the preparation for the ISO-20000:2011 certification audit.
Now available: ITIL Process Map 2011
Sat, 14 April 2012
Following the publication of the 2011 edition of ITIL in July 2011, the ITIL Process Map has been adapted to the latest guidance. → Details ...
IT Process Maps on Google Plus
Thu, 19 January 2012
IT Process Maps is now on Google+, where we'll keep you updated about new posts and any other news relevant to ITIL, ISO 20000, ITIL process management and the latest news on our ITIL Wiki.
Please add us to your circles: IT Process Maps on Google+.
