Checklist Service Improvement Plan SIP: Difference between revisions

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== <span id="CSI Register ITIL SIP">Overview</span> ==


'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]
'''ITIL Process''': [[ITIL V3 CSI - Continual Service Improvement|ITIL CSI - Continual Service Improvement]] - [[Definition of Improvement Initiatives]]


'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL V3 CSI - Continual Service Improvement|Checklists ITIL CSI - Continual Service Improvement]]
'''Checklist Category:''' [[ITIL-Checklists#Checklists ITIL CSI - Continual Service Improvement|Checklists ITIL CSI - Continual Service Improvement]]


'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
'''Source''': Checklist "CSI Register" from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
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'''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP):'''
== CSI Register/ SIP - Contents ==
 
''The following information is typically contained within the CSI Register (Service Improvement Plan - SIP) - for each defined initiative for process or service improvement: ''


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For each defined initiative for process or service improvement:  
===== Process or service concerned =====
 
===== Person in charge of the process =====
([[Roles within ITIL V3#Process Owner|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner|Service Owner]])
 
===== Initiative owner =====
(person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager|Capacity Manager]], [[Roles within ITIL V3#Availability Manager|Availability Manager]], [[Roles within ITIL V3#Process Owner|Process Owner]], [[Roles within ITIL V3#Service Owner|Service Owner]])
 
===== Priority =====
 
===== Approval =====
(Approval from senior management: "Initiative approved by …")
 
===== Description =====
(Description of the initiative)
 
===== Source of the measure =====
(e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit|Process Audit]])
 
===== Business case =====
# Expected outcome of the initiative
# Cost estimate
# Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service


# Process or service concerned
===== Implementation schedule =====
# Person in charge of the process ([[Roles within ITIL V3#Process Owner|Process Owner]]) or service ([[Roles within ITIL V3#Service Owner|Service Owner]])
(an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvement plans). For each milestone:
# Initiative owner (person in charge of the initiative, often Service Management roles like e.g. [[Roles within ITIL V3#Service Level Manager|Service Level Manager]], [[Roles within ITIL V3#Capacity Manager|Capacity Manager]], [[Roles within ITIL V3#Availability Manager|Availability Manager]], [[Roles within ITIL V3#Process Owner|Process Owner]], [[Roles within ITIL V3#Service Owner|Service Owner]])
# Description of the work package to be completed
# Priority
# Key deliverables
# Approval from senior management (initiative approved by …)
# Person in charge
# Description of the initiative
# Target date  
# Source of the measure (e.g. [[Service Review]], [[Process Evaluation#ITIL Process Audit|Process Audit]])
# Current status
# Business case
## Expected outcome of the initiative
## Cost estimate
## Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service
# Implementation schedule (an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvementplans). For each milestone:
## Description of the work package to be completed
## Key deliverables
## Person in charge
## Target date  
## Current status


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Revision as of 12:09, 1 August 2012

<seo metakeywords="csi register itil, itil csi register, service improvement plan, service improvement plan itil, sip itil" metadescription="The CSI Register (ITIL 2011) was referred to as the Service Improvement Plan - SIP in ITIL V3. It is a formal plan to implement improvements to services and IT processes. The SIP is used to manage ..." />

DE - ES - Template Service Improvement Plan SIP - Service Improvement Plan SIPdiese Seite auf Deutschesta página en español
DE - ES - Template Service Improvement Plan SIP - Service Improvement Plan SIP


Overview

ITIL Process: ITIL CSI - Continual Service Improvement - Definition of Improvement Initiatives

Checklist Category: Checklists ITIL CSI - Continual Service Improvement

Source: Checklist "CSI Register" from the ITIL Process Map

Note: The CSI Register (ITIL 2011) was referred to as the Service Improvement Plan - SIP (ITIL V3 2007).

 

The CSI Register is used to record and manage improvement opportunities throughout their lifecycle. The addition of new entries to the CSI Register is typically triggered by Continual Service Improvement.

Generally speaking, improvement initiatives are either

  • Internal initiatives pursued by the service provider on his own behalf, for example to improve processes or make better use of resources
  • Initiatives which require the customer’s cooperation, for example if some of the agreed service levels are found to be no longer adequate

 

CSI Register/ SIP - Contents

The following information is typically contained within the CSI Register (Service Improvement Plan - SIP) - for each defined initiative for process or service improvement:

 

Process or service concerned
Person in charge of the process

(Process Owner) or service (Service Owner)

Initiative owner

(person in charge of the initiative, often Service Management roles like e.g. Service Level Manager, Capacity Manager, Availability Manager, Process Owner, Service Owner)

Priority
Approval

(Approval from senior management: "Initiative approved by …")

Description

(Description of the initiative)

Source of the measure

(e.g. Service Review, Process Audit)

Business case
  1. Expected outcome of the initiative
  2. Cost estimate
  3. Specific desired result of the initiative, e.g. a specific decrease in cost for providing a service
Implementation schedule

(an overview of the improvement initiatives’ milestones and their status – often a summary of more detailed service improvement plans). For each milestone:

  1. Description of the work package to be completed
  2. Key deliverables
  3. Person in charge
  4. Target date
  5. Current status

 

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