Checklist Service Improvement Plan (SIP): Difference between revisions
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'''→ see also:''' [[Checklist Service Improvement Plan SIP|Checklist SIP according to ITIL | '''→ see also:''' [[Checklist Service Improvement Plan SIP|Checklist SIP according to ITIL 2011]], ''enhanced with many additions'' | ||
'''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]] | '''ITIL Process''': ITIL V2 [[Service Delivery]] - [[Service Level Management]] | ||
Revision as of 18:37, 5 January 2012
<seo metakeywords="service improvement plan itil v2, sip itil v2" metadescription="→ see also: Problem Record according to ITIL V3. ... The Service Improvement Plan contains summarizing information about measures, ..." />
→ see also: Checklist SIP according to ITIL 2011, enhanced with many additions
ITIL Process: ITIL V2 Service Delivery - Service Level Management
Checklist Category: Checklists for Service Level Management
Source: Checklist "Service Improvement Plan - SIP" from the ITIL Process Map V2
The Service Improvement Plan contains summarising information about measures, with the aid of which the Service quality is to be enhanced:
- Defined measures for Service improvements or changes:
- Service name
- Person in charge of the IT Service
- Person in charge of the measure to enhance the Service quality
- Description
- Source of the measure (i.e. SLA review)
- Person in charge of the implementation of the measure
- Target date
- Status
