ITIL Service Strategy: Difference between revisions
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<seo metakeywords="itil service strategy, itil v3 service strategy, service strategy itil, service strategy processes" metadescription=" | <seo metakeywords="itil service strategy, itil v3 service strategy, service strategy itil, service strategy processes" metadescription="ITIL Service Strategy: Definition - Processes - Additional information on Service Strategy: ITIL Roles, Checklists, KPIs..." /> | ||
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== ITIL Service Strategy | == ITIL Service Strategy == | ||
''' | The objective of ''ITIL Service Strategy'' is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner. | ||
'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]] | '''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]] | ||
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== Processes | == Processes: ITIL Service Strategy == | ||
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Image:Overview_service_strategy_itilv3.jpg||left|ITIL Service Strategy - Click on a process for more details| | Image:Overview_service_strategy_itilv3.jpg||left|ITIL Service Strategy - Click on a process for more details|451px|thumb|alt=ITIL Service Strategy | ||
rect | rect 175 66 276 139 [[Business Relationship Management|Business Relationship Management - ITIL Service Strategy]] | ||
rect | rect 55 169 156 240 [[ITIL Strategy Management|Strategy Management for IT Services - ITIL Service Strategy]] | ||
rect 55 274 157 346 [[Service Portfolio Management|Service Portfolio Management - ITIL Service Strategy]] | |||
rect 168 343 269 414 [[ITIL Demand Management|Demand Management - ITIL Service Strategy]] | |||
rect 297 411 398 481 [[Financial Management|Financial Management for IT Services - ITIL Service Strategy]] | |||
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The following processes are part of the ITIL | The following processes are part of the ITIL discipline [[ITIL V3 Service Strategy|Service Strategy]]: | ||
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;<span id="ITIL Service Strategy Management">[[ITIL Strategy Management|Strategy Management for IT Services]]</span> | |||
:Process Objective: To assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, Strategy Management for IT Services is also responsible for ensuring the implementation of the strategy. | |||
;[[Service Portfolio Management]] | ;[[Service Portfolio Management]] | ||
:Process Objective: To | :Process Objective: To manage the service portfolio. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment. | ||
;[[Financial Management]] | ;[[ITIL Demand Management|Demand Management]] | ||
:Process Objective: To understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand. | |||
;[[Financial Management|Financial Management for IT Services]] | |||
:Process Objective: To manage the service provider's budgeting, accounting and charging requirements. | :Process Objective: To manage the service provider's budgeting, accounting and charging requirements. | ||
;<span id="ITIL Service Strategy BRM">[[Business Relationship Management]]</span> | |||
:Process Objective: To maintain a positive relationship with customers. Business Relationship Management identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs. | |||
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* [[Roles within ITIL V3#ITIL V3 roles within Service Strategy|ITIL Roles within Service Strategy]] | * [[Roles within ITIL V3#ITIL V3 roles within Service Strategy|ITIL Roles within Service Strategy]] | ||
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== Downloads == | == Downloads == | ||
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* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]'' | * [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]'' | ||
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[[Image:Itil-service-strategy.jpg|thumb| | [[Image:Itil-service-strategy.jpg|thumb|175px|left|none|alt=Service Strategy ITIL|The ITIL discipline Service Strategy at a glance]] | ||
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[[Category:ITIL V3]][[Category:ITIL | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|1]][[Category:Service Strategy|!]] | ||
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Revision as of 20:36, 8 December 2011
<seo metakeywords="itil service strategy, itil v3 service strategy, service strategy itil, service strategy processes" metadescription="ITIL Service Strategy: Definition - Processes - Additional information on Service Strategy: ITIL Roles, Checklists, KPIs..." />
ITIL Service Strategy
The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
Part of: IT Service Management
Processes: ITIL Service Strategy
The following processes are part of the ITIL discipline Service Strategy:
- Strategy Management for IT Services
- Process Objective: To assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, Strategy Management for IT Services is also responsible for ensuring the implementation of the strategy.
- Service Portfolio Management
- Process Objective: To manage the service portfolio. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.
- Demand Management
- Process Objective: To understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.
- Financial Management for IT Services
- Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
- Business Relationship Management
- Process Objective: To maintain a positive relationship with customers. Business Relationship Management identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs.
Additional Information on Service Strategy
Downloads
Overview Service Strategy
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Use the following links to open the process overview of Service Strategy showing the most important interfaces: |
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