ITIL Service Strategy: Difference between revisions
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== ITIL Service Strategy: Overview == | == ITIL Service Strategy: Overview == | ||
'''Process Objective''': To | '''Process Objective''': To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner. | ||
'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]] | '''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]] | ||
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Image:Overview_service_strategy_itilv3.jpg||left|ITIL Service Strategy - Click on a process for more details| | Image:Overview_service_strategy_itilv3.jpg||left|ITIL Service Strategy - Click on a process for more details|296px|thumb|alt=ITIL Service Strategy | ||
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rect | rect 161 178 260 247 [[Financial Management|Financial Management - ITIL Service Strategy]] | ||
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== | == Additional Information on Service Strategy == | ||
* [[ITIL KPIs Service Strategy|KPIs for Service Strategy]] | |||
* [[ITIL-Checklists#Checklists ITIL V3 Service Strategy|Checklists for Service Strategy]] | |||
* [[Roles within ITIL V3#ITIL V3 roles within Service Strategy|ITIL Roles within Service Strategy]] | |||
== Downloads == | |||
== | ==== Overview Service Strategy ==== | ||
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Use the following links to open the process overview of Service Strategy showing the most important interfaces: | |||
* [[Media:Itil-service-strategy.jpg|ITIL Service Strategy (.JPG)]] | |||
* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]'' | |||
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[[Image:Itil-service-strategy.jpg|thumb|150px|left|none|alt=Service Strategy ITIL|The ITIL discipline Service Strategy at a glance]] | |||
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[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|1]][[Category:Service Strategy|!]] | [[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|1]][[Category:Service Strategy|!]] | ||
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Revision as of 10:51, 26 August 2011
<seo metakeywords="itil service strategy, itil v3 service strategy, service strategy itil, service strategy processes" metadescription="Download: ITIL Service Strategy - Process Overview (.PDF). Additional Information on Service Strategy: Processes, KPI's ..." />
![DE - ES - Service Strategy](/images/thumb/6/6d/ITIL-Wiki-de-es.jpg/100px-ITIL-Wiki-de-es.jpg)
ITIL Service Strategy: Overview
Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
Part of: IT Service Management
Processes of ITIL Service Strategy
![ITIL Service Strategy](/images/thumb/4/4b/Overview_service_strategy_itilv3.jpg/296px-Overview_service_strategy_itilv3.jpg)
The following processes are part of the ITIL V3 core discipline Service Strategy:
- Service Portfolio Management
- Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
- Financial Management
- Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
Additional Information on Service Strategy
Downloads
Overview Service Strategy
Use the following links to open the process overview of Service Strategy showing the most important interfaces: |
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