ITIL Service Transition: Difference between revisions
From IT Process Wiki
No edit summary |
mNo edit summary |
||
| Line 1: | Line 1: | ||
<imagemap> | |||
Image:ITIL-Wiki-de-es.jpg|Service Transition|100px | |||
rect 0 0 50 30 [https://wiki.de.it-processmaps.com/index.php/ITIL_V3_Service_Transition_-_Serviceüberführung diese Seite auf Deutsch] | |||
rect 50 0 100 30 [https://wiki.es.it-processmaps.com/index.php/ITIL_Transici%C3%B3n_del_Servicio esta página en español] | |||
desc none | |||
</imagemap> | |||
<br style="clear:both;"/> | |||
== ITIL Service Transition: Overview == | |||
'''Process Objective''': To build and deploy IT services. It also makes sure that changes to services and [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|Service Management processes]] are carried out in a coordinated way. | '''Process Objective''': To build and deploy IT services. It also makes sure that changes to services and [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|Service Management processes]] are carried out in a coordinated way. | ||
| Line 11: | Line 14: | ||
== | == Processes of ITIL Service Transition == | ||
<imagemap> | |||
Image:Overview_service_transition_itilv3.jpg||left|ITIL Service Transition|473px|thumb | |||
rect 175 34 285 110 [[Project Management - Transition Planning and Support|Project Management (Transition Planning and Support) - Service Transition]] | |||
rect 72 145 183 221 [[Change Management|Change Management - Service Transition]] | |||
rect 253 143 363 221 [[Service Validation and Testing|Service Validation and Testing - Service Transition]] | |||
rect 97 241 201 318 [[Release and Deployment Management|Release and Deployment Management - Service Transition]] | |||
rect 240 242 349 317 [[Application Development and Customization|Application Development and Customization - Service Transition]] | |||
rect 174 366 283 447 [[Service Asset and Configuration Management|Service Asset and Configuration Management - Service Transition]] | |||
rect 175 476 286 551 [[Knowledge Management|Knowledge Management - Service Transition]] | |||
desc bottom-left | |||
</imagemap> | |||
The following processes are part of the ITIL V3 core discipline [[ITIL V3 Service Transition|Service Transition]]: | |||
| Line 32: | Line 47: | ||
;[[Service Asset and Configuration Management]] | ;[[Service Asset and Configuration Management]] | ||
:Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships | :Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships. | ||
;[[Knowledge Management]] | ;[[Knowledge Management]] | ||
:Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. | :Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. | ||
== Additional Information on Service Transition == | |||
* [[ITIL KPIs Service Transition|KPIs for Service Transition]] | |||
* [[ITIL-Checklists#Checklists ITIL V3 Service Transition|Checklists for Service Transition]] | |||
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Transition|ITIL Roles within Service Transition]] | |||
<!-- This page is assigned to the following categories: --> | |||
[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|3]][[Category:Service Transition|!]] | |||
<!-- --- --> | |||
Revision as of 12:48, 21 April 2010
ITIL Service Transition: Overview
Process Objective: To build and deploy IT services. It also makes sure that changes to services and Service Management processes are carried out in a coordinated way.
Part of: IT Service Management
Processes of ITIL Service Transition
The following processes are part of the ITIL V3 core discipline Service Transition:
- Change Management
- Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.
- Project Management (Transition Planning and Support)
- Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.
- Release and Deployment Management
- Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.
- Service Validation and Testing
- Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.
- Application Development and Customization
- Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
- Service Asset and Configuration Management
- Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.
- Knowledge Management
- Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.
