ITIL Service Transition: Difference between revisions
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== ITIL Service Transition: Overview == | |||
'''Process Objective''': To build and deploy IT services. It also makes sure that changes to services and [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|Service Management processes]] are carried out in a coordinated way. | '''Process Objective''': To build and deploy IT services. It also makes sure that changes to services and [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|Service Management processes]] are carried out in a coordinated way. | ||
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== | == Processes of ITIL Service Transition == | ||
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The following processes are part of the ITIL V3 core discipline [[ITIL V3 Service Transition|Service Transition]]: | |||
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;[[Service Asset and Configuration Management]] | ;[[Service Asset and Configuration Management]] | ||
:Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships | :Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships. | ||
;[[Knowledge Management]] | ;[[Knowledge Management]] | ||
:Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. | :Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge. | ||
== Additional Information on Service Transition == | |||
* [[ITIL KPIs Service Transition|KPIs for Service Transition]] | |||
* [[ITIL-Checklists#Checklists ITIL V3 Service Transition|Checklists for Service Transition]] | |||
* [[Roles within ITIL V3#ITIL V3 roles and boards within Service Transition|ITIL Roles within Service Transition]] | |||
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[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|3]][[Category:Service Transition|!]] | |||
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Revision as of 11:48, 21 April 2010
ITIL Service Transition: Overview
Process Objective: To build and deploy IT services. It also makes sure that changes to services and Service Management processes are carried out in a coordinated way.
Part of: IT Service Management
Processes of ITIL Service Transition
The following processes are part of the ITIL V3 core discipline Service Transition:
- Change Management
- Process Objective: To control the lifecycle of all Changes. The primary objective of Change Management is to enable beneficial Changes to be made, with minimum disruption to IT services.
- Project Management (Transition Planning and Support)
- Process Objective: To plan and coordinate the resources to deploy a major Release within the predicted cost, time and quality estimates.
- Release and Deployment Management
- Process Objective: To plan, schedule and control the movement of releases to test and live environments. The primary goal of Release Management is to ensure that the integrity of the live environment is protected and that the correct components are released.
- Service Validation and Testing
- Process Objective: To ensure that deployed Releases and the resulting services meet customer expectations, and to verify that IT operations is able to support the new service.
- Application Development and Customization
- Process Objective: To make available applications and systems which provide the required functionality for IT services. This process includes the development and maintenance of custom applications as well as the customization of products from software vendors.
- Service Asset and Configuration Management
- Process Objective: To maintain information about Configuration Items required to deliver an IT service, including their relationships.
- Knowledge Management
- Process Objective: To gather, analyze, store and share knowledge and information within an organization. The primary purpose of Knowledge Management is to improve efficiency by reducing the need to rediscover knowledge.
