ITIL Implementation - Process Structure: Difference between revisions
No edit summary |
No edit summary |
||
| Line 1: | Line 1: | ||
<itpmch><title>ITIL Implementation - Process | <itpmch><title>ITIL Implementation - Process Structure | IT Process Wiki</title> | ||
<meta name="keywords" content="itil process structure, itil structure, it process structure" /> | <meta name="keywords" content="itil process structure, itil structure, it process structure" /> | ||
<meta name="description" content="Determination of the ITIL processes to be introduced (To-Be Process Structure) - Selection of relevant ITIL processes from the reference process structure..." /> | <meta name="description" content="Determination of the ITIL processes to be introduced (To-Be Process Structure) - Selection of relevant ITIL processes from the reference process structure..." /> | ||
| Line 31: | Line 31: | ||
==Description== | ==Description== | ||
[[image:Thumb_to_be_process_structure.jpg| | [[image:Thumb_to_be_process_structure.jpg|thumb|200px|right|alt=ITIL Process Structure|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb_to_be_process_structure.jpg|Figure 1: Selection of Relevant ITIL Processes from the [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf ITIL Reference Process Structure (.pdf)]]] | ||
The [[ITIL Processes|ITIL processes]] to be introduced often result in a direct way from the project objectives: | The [[ITIL Processes|ITIL processes]] to be introduced often result in a direct way from the project objectives: | ||
| Line 64: | Line 64: | ||
==<span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>== | ==<span style="color:#5d5d5d">Relevant Views of the ITIL Process Map</span>== | ||
[[image:thumb-itil-process-overview.jpg| | [[image:thumb-itil-process-overview.jpg|thumb|400px|right|alt=ITIL overview diagram|link=https://wiki.en.it-processmaps.com/index.php/File:Thumb-itil-process-overview.jpg|Figure 2: Overview diagram, depicting ITIL process interdependencies]] | ||
<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference Process Structure (.pdf)])''. This generic process structure can be used in many cases with only minor changes.</span> | <span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] contains a complete ITIL-compliant process structure, arranged in a hierarchical way ''(see Figure 1: [https://wiki.en.it-processmaps.com/images/pdf/generic-itil-process-structure.pdf Reference Process Structure (.pdf)])''. This generic process structure can be used in many cases with only minor changes.</span> | ||
| Line 73: | Line 73: | ||
<html> | <html> | ||
<a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html" ><img src="https://demo.it-processmaps.com/howto_en/video-navigating-the-itil-process-model.jpg" width="253" height="150" class="thumbimage" alt="Video: Navigating the ITIL process model" title="Start the video: Navigating the ITIL process model" style="display: block; float: left; margin-left: 10px; margin-bottom: 10px; margin-right: 30px" /></a> | |||
<p style="margin-top: 0;">Recommended ways of navigating the contents of the ITIL® Process Map:</p> | |||
<p> | |||
<p>The ITIL process model presents ITIL in the form of easy-to-read process diagrams and documents - and you can easily find the information you're looking for simply by following hyperlinks.</p> | <p>The ITIL process model presents ITIL in the form of easy-to-read process diagrams and documents - and you can easily find the information you're looking for simply by following hyperlinks.</p> | ||
</html> | <p>Watch the video: "<a href="https://demo.it-processmaps.com/howto_en/navigating-the-itil-process-model.html" title="Start the video: Navigating the ITIL process model">Navigating the ITIL process model</a>" [Duration: 5:41 min.] | ||
<br style="clear:both;"/> | <br style="clear:both;"/></html> | ||
<p> </p> | <p> </p> | ||
Revision as of 16:56, 31 January 2016
| Step 5: Definition of the To-Be Process Structure |
Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in a structured process breakdown.
Objectives
- Determination of the Service Management processes which are to be introduced
- Breakdown of processes into sub-processes
Description
The ITIL processes to be introduced often result in a direct way from the project objectives:
If the project serves the objective of enhancing user support, the "Incident Management" process is to be established or improved. Because of their close links with Incident Management, the "Problem Management" and "Configuration Management" processes should also be included in the project scope.
The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.
ITIL process templates (e.g. the ITIL Process Map) can be used to support this step because they contain a generic process structure.
Prerequisites
- Results of the as-is process assessment
- Project objectives ("What is the motivation for introducing ITIL Best Practice?").
Results/ Deliverables
- Structured breakdown of the ITIL processes to be introduced
Success Factors
- The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.
Relevant Views of the ITIL Process Map
The ITIL Process Map contains a complete ITIL-compliant process structure, arranged in a hierarchical way (see Figure 1: Reference Process Structure (.pdf)). This generic process structure can be used in many cases with only minor changes.
Process overviews (see Figure 2) depict the process interdependencies and help to choose an adequate to-be process structure.
Recommended ways of navigating the contents of the ITIL® Process Map:
The ITIL process model presents ITIL in the form of easy-to-read process diagrams and documents - and you can easily find the information you're looking for simply by following hyperlinks.
Watch the video: "Navigating the ITIL process model" [Duration: 5:41 min.]
Resources
- [1] ITIL processes - ITIL process descriptions according to ITIL 2011
- [2] Generic ITIL process structure (.pdf) - Example: ITIL Service Operation
Following Project Activity
→ ITIL Implementation - Step 6: Definition of Process Interfaces
[ Infobox ]
| Link to this page: | https://wiki.en.it-processmaps.com/index.php/ITIL_Implementation_-_Process_Structure |
| Languages: | English | Deutsch | español |
| Image: | Selection of Relevant ITIL Processes (.JPG) |
| Author: | Andrea Kempter, IT Process Maps  |
