ITIL Service Strategy: Difference between revisions
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'''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span itemprop="description">The objective of <i | '''<span id="ITIL_Service_Strategy_definition">Objective:</span>''' <html><span id="md-webpage-description" itemprop="description">The objective of <i>ITIL Service Strategy</i> is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.</span></p> | ||
<p><b>Part of</b>: <a | <p><b>Part of</b>: <a href="https://wiki.en.it-processmaps.com/index.php/ITIL_Processes#ITIL_Processes_according_to_ITIL_2011" title="ITIL Processes">IT Service Management | ITIL 2011 processes</a></html> | ||
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* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]'' | * [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]'' | ||
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[[Image:Itil-service-strategy.jpg|thumb|175px|left|none|alt=Service Strategy ITIL|The ITIL discipline Service Strategy at a glance]] | [[Image:Itil-service-strategy.jpg|thumb|175px|left|none|alt=Service Strategy ITIL|link=https://wiki.en.it-processmaps.com/index.php/File:Itil-service-strategy.jpg|The ITIL discipline Service Strategy at a glance]] | ||
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<html> | <html>By:  Stefan Kempter <a rel="author" href="https://plus.google.com/111925560448291102517/about"><img style="margin:0px 0px 0px 0px;" src="/skins/Vector/images/itpm/bookmarking/gplus.png" width="16" height="16" title="By: Stefan Kempter | Profile on Google+" alt="Author: Stefan Kempter, IT Process Maps GbR" /></a>, IT Process Maps.</p> | ||
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[[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|1]][[Category:Service Strategy|!]] | [[Category:ITIL V3]][[Category:ITIL 2011]][[Category:ITIL stage]][[Category:ITIL process|1]][[Category:Service Strategy|!]] | ||
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Revision as of 12:40, 15 May 2016
Objective: The objective of ITIL Service Strategy is to decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy lifecycle stage determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.
Part of: IT Service Management | ITIL 2011 processes
Processes: ITIL Service Strategy
Service Strategy determines which types of services should be offered to which customers or markets.
As per ITIL 2011, the following main processes are part of the ITIL stage Service Strategy:
- Strategy Management for IT Services
- Process Objective: To assess the service provider's offerings, capabilities, competitors as well as current and potential market spaces in order to develop a strategy to serve customers. Once the strategy has been defined, Strategy Management for IT Services is also responsible for ensuring the implementation of the strategy.
- Service Portfolio Management
- Process Objective: To manage the service portfolio. Service Portfolio Management ensures that the service provider has the right mix of services to meet required business outcomes at an appropriate level of investment.
- Financial Management for IT Services
- Process Objective: To manage the service provider's budgeting, accounting and charging requirements.
- Demand Management
- Process Objective: To understand, anticipate and influence customer demand for services. Demand Management works with Capacity Management to ensure that the service provider has sufficient capacity to meet the required demand.
- Business Relationship Management
- Process Objective: To maintain a positive relationship with customers. Business Relationship Management identifies the needs of existing and potential customers and ensures that appropriate services are developed to meet those needs.
KPIs | Templates | Roles
- KPIs for Service Strategy
- Service Strategy templates and checklists
- ITIL roles within Service Strategy
Downloads
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Use the following links to open the process overview of Service Strategy showing the most important interfaces: |
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Notes
By: Stefan Kempter 
, IT Process Maps.
Strategy Mgmt. › Service Portfolio Mgmt. › Financial Mgmt. › Demand Mgmt. › Business Relationship Mgmt.
