KPIs Service Review: Difference between revisions

Latest revision as of 16:33, 17 June 2019

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Key Performance Indicators for Service Review from the ITIL Process Map.

**KPIs Service Review**
Key Performance Indicator (KPI)	Definition
Number of Service Reviews	Number of formal Service Reviews carried out during the reporting period
Number of identified Weaknesses	Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives

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-'''ITIL Process''': [[ITIL CSI - Continual Service Improvement]] - [[Service Review]]
+Key Performance Indicators for [[Service Review]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map].
-'''Source''': Key Performance Indicators for ITIL Service Review from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]
+&#8594; Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
-&#8594; back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]'''
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+|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Review</b></span>
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-! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI)
+!style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI)
-! width="65%" style="background:#ffffcc;" | Definition
+!style="background:#facc6a; width:65%" | Definition
 |-
 | Number of Service Reviews