KPIs Service Review: Difference between revisions
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'''ITIL Process''': [[ITIL | '''ITIL Process''': [[ITIL CSI - Continual Service Improvement]] - [[Service Review]] | ||
'''Source''': Key Performance Indicators for ITIL Service Review from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | '''Source''': Key Performance Indicators for ITIL Service Review from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map] | ||
→ back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | |||
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{| border="1" cellpadding="5" cellspacing="0 | {| border="1" cellpadding="5" cellspacing="0" | ||
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! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ! width="35%" style="background:#ffcc66;" | Key Performance Indicator (KPI) | ||
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| Number of Service Reviews | | Number of Service Reviews | ||
| Number of formal Service Reviews carried out during the reporting period | | | ||
*Number of formal Service Reviews carried out during the reporting period | |||
|- | |- | ||
| Number of identified Weaknesses | | Number of identified Weaknesses | ||
| Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives | | | ||
*Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives | |||
|} | |} | ||
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Revision as of 14:25, 5 August 2013
ITIL Process: ITIL CSI - Continual Service Improvement - Service Review
Source: Key Performance Indicators for ITIL Service Review from the ITIL Process Map
→ back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Service Reviews |
|
| Number of identified Weaknesses |
|
