ITIL Service Strategy: Difference between revisions

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== ITIL Service Strategy: Overview ==
== ITIL Service Strategy: Overview ==


'''Process Objective''': To provide guidance on how to design, develop and implement Service Management. It is about ensuring that IT organizations are in position to achieve operational effectiveness and to offer distinctive services to their customers. Its ultimate goal is to make the IT organization think and act in a strategic manner.
'''Process Objective''': To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.


'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]
'''Part of''': [[ITIL Processes#ITIL Processes according to ITIL Version 3 (ITIL V3)|IT Service Management]]
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===== Overview Service Strategy - Downloads =====
== Additional Information on Service Strategy ==


Use the following links to open the process overview of Service Strategy showing the most important interfaces:
* [[ITIL KPIs Service Strategy|KPIs for Service Strategy]]
* [[ITIL-Checklists#Checklists ITIL V3 Service Strategy|Checklists for Service Strategy]]
* [[Roles within ITIL V3#ITIL V3 roles within Service Strategy|ITIL Roles within Service Strategy]]


* [[Media:Itil-service-strategy.jpg|ITIL Service Strategy (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]''


== Downloads ==


== Additional Information on Service Strategy ==
==== Overview Service Strategy ====


* [[ITIL KPIs Service Strategy|KPIs for Service Strategy]]
{|
* [[ITIL-Checklists#Checklists ITIL V3 Service Strategy|Checklists for Service Strategy]]
| valign="top" |
* [[Roles within ITIL V3#ITIL V3 roles within Service Strategy|ITIL Roles within Service Strategy]]
Use the following links to open the process overview of Service Strategy showing the most important interfaces:


* [[Media:Itil-service-strategy.jpg|ITIL Service Strategy (.JPG)]]
* [https://wiki.en.it-processmaps.com/images/pdf/service-strategy-itil-v3.pdf ITIL Service Strategy (.PDF)]''
| valign="top" |
[[Image:Itil-service-strategy.jpg|thumb|150px|left|none|alt=Service Strategy ITIL|The ITIL discipline Service Strategy at a glance]]
|-
|}


<i><small>[[Main Page|Home]] > [[ITIL Processes]] > [[ITIL V3 Service Strategy|Service Strategy]]</small></i>


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[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|1]][[Category:Service Strategy|!]]
[[Category:ITIL V3]][[Category:ITIL discipline]][[Category:ITIL process|1]][[Category:Service Strategy|!]]
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Revision as of 10:51, 26 August 2011

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ITIL Service Strategy: Overview

Process Objective: To decide on a strategy to serve customers. Starting from an assessment of customer needs and the market place, the Service Strategy process determines which services the IT organization is to offer and what capabilities need to be developed. Its ultimate goal is to make the IT organization think and act in a strategic manner.

Part of: IT Service Management


Processes of ITIL Service Strategy

ITIL Service StrategyService Portfolio Management - ITIL Service StrategyFinancial Management - ITIL Service Strategy
ITIL Service Strategy - Click on a process for more details

The following processes are part of the ITIL V3 core discipline Service Strategy:


Service Portfolio Management
Process Objective: To decide on a strategy to serve customers, and to develop the service provider's offerings and capabilities.
Financial Management
Process Objective: To manage the service provider's budgeting, accounting and charging requirements.


Additional Information on Service Strategy


Downloads

Overview Service Strategy

Use the following links to open the process overview of Service Strategy showing the most important interfaces:

Service Strategy ITIL
The ITIL discipline Service Strategy at a glance
Retrieved from "https://wiki.en.it-processmaps.com/index.php?title=ITIL_Service_Strategy&oldid=4989"