ITIL Implementation - Process Structure: Difference between revisions

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| style="border-bottom:1px solid grey;" |<big><strong> Step 5: Definition of the To-Be Process Structure </strong></big>
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'''''Step 5: Definition of the To-Be Process Structure'''''


Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In other words, a decision needs to be taken as to which Service Management processes are to be introduced, resulting in an overview and breakdown of the processes.
==== Description ====


The to-be process structure does not contain detailed process descriptions - these are developed at a later stage, after establishing a framework of process controlling and process interfaces.
[[image:Thumb_to_be_process_structure.jpg|frame|right|Figure 1: Selection of Relevant ITIL Processes from the Reference Process Structure]]
Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in in a structured process breakdown.
 
The [[ITIL Processes|ITIL processes]] to be introduced often result in a direct way from the project objectives:
 
If the project serves the objective of enhancing user support, The "[[Incident Management|Incident Management]]" process is to be established or improved. Because of their close links with Incident Management, the "[[Problem Management|Problem Management]]" and "[[Service Asset and Configuration Management|Service Asset and Configuration Management]]" processes should also be included in the project scope.
 
The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.
 
ITIL process templates (e.g. the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3]) can be used to support this step because they contain a generic process structure.


==== Objective of this Project Step ====
==== Objective of this Project Step ====
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==== Prerequisites ====
==== Prerequisites ====


* Results of the ITIL assessment
* Results of the [[ITIL Implementation - ITIL Assessment|as-is process assessment]]
* Project objectives („What is to be achieved by the alignment of the IT organisation with ITIL principles?”).
* Project objectives („What is the motivation for introducing ITIL Best Practice?”).


==== Results/ Deliverables ====
==== Results/ Deliverables ====


* Structure of the Service Management processes to be introduced
* Structured breakdown of the ITIL processes to be introduced
* Process overviews (process breakdown)
 
[[image:Thumb_to_be_process_structure.jpg|frame|left|Selection of Relevant ITIL Processes from the Reference Process Structure]]
==== Success Factors ====
<br style="clear:both;"/>
 
==== Description ====
* The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.
 
 
[[image:thumb-itil-process-overview.jpg|frame|right|Figure 2: Overview diagram, depicting ITIL process interdependencies]]
==== <span style="color:#5d5d5d">Relevant Views of the ITIL Process Map V3</span>====
 
<span style="color:#5d5d5d">The [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map V3] contains a complete ITIL-compliant process structure, arranged in a hierarchical way (see Figure 1). This generic process structure can be used in many cases with only minor changes.</span>


The Processes to be introduced often result in a direct way from the project objectives:
<span style="color:#5d5d5d">Process overviews (see Figure 2) depict the process interdependencies and help to choose an adequate to-be process structure.</span>
If the project serves the objective of enhancing user support and dealing more professionally with the elimination of repeatedly occurring interruptions, then the ITIL discipline „Service Desk and Incident Management“ is to be established or improved, ideally in combination with „Problem Management“ and „Configuration Management“. The Service Management project would therefore set its focus on these three processes.


Additional considerations are, however, in place in some cases:


If the objective is to introduce pro­per change management, in order to rule out unauthorised alterations to the IT infrastructure and better avoid side-effects caused by changes, then the focus will be on the Change Management process.
'''Following Project Activity''':


In order for any Change Management to function effectively, the availability of reliable data on the IT infrastructure (Configuration Items and their interrelations) is an important prerequisite.
&#8594; ITIL Implementation - Step 6: '''[[ITIL Implementation - Process Interfaces|Definition of Process Interfaces]]'''
This calls for a well-functioning Configuration Management, so any project aiming at improving Change Management must also include in its scope the Configuration Management process.


==== Success Factors ====
<br style="clear:both;"/>


* The aim of this project step is to choose the ITIL processes and sub-processes; this will also further detail the project scope
* Details of the process interfaces  will be the subject of the following project steps




==== Following Process Activity ====
<!-- This page is assigned to the following categories: -->
''Step 6:'' '''''[[ITIL Implementation - Process Interfaces|Definition of the Process Interfaces]]'''''
[[Category:ITIL V3]][[Category:ITIL implementation]]
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Revision as of 19:29, 26 July 2011

<seo metakeywords="itil process structure, itil structure, it process structure" metadescription="Definition of the To-Be Process Structure - Fig. 1: Selection of Relevant ITIL Processes from the Reference Process Structure." />

DE - ES - ITIL To-Be Process Structurediese Seite auf Deutschesta página en español
DE - ES - ITIL To-Be Process Structure


Step 5: Definition of the To-Be Process Structure


Description

Figure 1: Selection of Relevant ITIL Processes from the Reference Process Structure

Following the analysis of the initial situation, it can be decided in more detail where the ITIL project will put its focus. In practice this means to determine which ITIL processes are to be introduced, resulting in in a structured process breakdown.

The ITIL processes to be introduced often result in a direct way from the project objectives:

If the project serves the objective of enhancing user support, The "Incident Management" process is to be established or improved. Because of their close links with Incident Management, the "Problem Management" and "Service Asset and Configuration Management" processes should also be included in the project scope.

The aim of this project step is primarily to choose the ITIL processes and sub-processes. The to-be process structure does not contain detailed process descriptions - these are developed at a later stage.

ITIL process templates (e.g. the ITIL Process Map V3) can be used to support this step because they contain a generic process structure.

Objective of this Project Step

  • Determination of the Service Management processes which are to be introduced
  • Breakdown of processes into sub-processes

Prerequisites

  • Results of the as-is process assessment
  • Project objectives („What is the motivation for introducing ITIL Best Practice?”).

Results/ Deliverables

  • Structured breakdown of the ITIL processes to be introduced

Success Factors

  • The definition of the process structure should not try to anticipate later project steps; the aim of this step is to identify the processes and sub-processes to be introduced, not to specify processes in great detail.


Figure 2: Overview diagram, depicting ITIL process interdependencies

Relevant Views of the ITIL Process Map V3

The ITIL Process Map V3 contains a complete ITIL-compliant process structure, arranged in a hierarchical way (see Figure 1). This generic process structure can be used in many cases with only minor changes.

Process overviews (see Figure 2) depict the process interdependencies and help to choose an adequate to-be process structure.


Following Project Activity:

→ ITIL Implementation - Step 6: Definition of Process Interfaces


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