KPIs Service Review: Difference between revisions
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Key Performance Indicators for [[Service Review]] from the [https://en.it-processmaps.com/products/itil-process-map.html ITIL Process Map]. | |||
''' | → Back to: '''[[ITIL Key Performance Indicators|ITIL Key Performance Indicators]]''' | ||
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|+style="background:#ffffff;"|<span style="color:#013b5e; font-size: 120%;"><b>KPIs Service Review</b></span> | |||
|- | |- | ||
! | !style="background:#013b5e; color:#ffffff; width:35%" | Key Performance Indicator (KPI) | ||
! | !style="background:#facc6a; width:65%" | Definition | ||
|- | |- | ||
| Number of Service Reviews | | Number of Service Reviews | ||
| Number of formal Service Reviews carried out during the reporting period | | | ||
*Number of formal Service Reviews carried out during the reporting period | |||
|- | |- | ||
| Number of identified Weaknesses | | Number of identified Weaknesses | ||
| Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives | | | ||
*Number of weaknesses which were identified during Service Review, to be addressed by improvement initiatives | |||
|} | |} | ||
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[[Category:ITIL V3|KPIs Service Review]] | [[Category:ITIL V3|KPIs Service Review]] | ||
[[Category:ITIL 2011|KPIs Service Review]] | |||
[[Category:KPI (ITIL)|Service Review KPIs]] | [[Category:KPI (ITIL)|Service Review KPIs]] | ||
[[Category:Continual Service Improvement|KPIs Service Review]] | [[Category:Continual Service Improvement|KPIs Service Review]] | ||
[[Category:Service Review|KPIs Service Review]] | [[Category:Service Review|KPIs Service Review]] | ||
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Latest revision as of 16:33, 17 June 2019
Key Performance Indicators for Service Review from the ITIL Process Map.
→ Back to: ITIL Key Performance Indicators
| Key Performance Indicator (KPI) | Definition |
|---|---|
| Number of Service Reviews |
|
| Number of identified Weaknesses |
|
